Problem with Inactive emails after sent newsletter

  • Resolved iborren

    (@iborren)


    4 years, 6 months ago

    Hello WP MailPoet 3

    I just started using MailPoet 3 (after using version 2). After the newsletter was sent 70 % of the addresses were marked “inactive”. Some of them are old email addresses, but most of them are in use – and people who want to receive the email, who had it for years (with using MailPoet 2). Database was imported from version 2.

    What could the problem be?

    Now, I upgraded to Premium to have more opportunities regarding statistics. Maybe that would help?

    Thank you for your time, kind regards!
    Ingunn Borren

Viewing 1 replies (of 1 total)

  • Hi Ingunn,

    Please note that “Inactive” subscribers are different than addresses marked as “Bounced”. Their email addresses may be valid, but when they’re marked as “Inactive”, it means they haven’t been engaged to your newsletters for X months.

    You can read more about how this feature works here: Inactive Subscribers Feature

    • This reply was modified 4 years, 6 months ago by Wysija.
Viewing 1 replies (of 1 total)
  • The topic ‘Problem with Inactive emails after sent newsletter’ is closed to new replies.