Problem with import user in group – buddyboss

@stourbier,

It seems this is a problem from your csv, you have to take care about how you specify it:
bp_group using slugs
bp_group_id using group id

The first import i use bp_group_id to add user in group automaticaly. All works.

But now user import can’t added manually in group with “back office administrator”.
I tried to import user with only WordPress field (without extra_field buddypress, just email, username, nickname, name and surname), user is correctly imported (without extra field group etc..) but user can’t added manually after that in buddyboss group..
I created the same user with same field with “back office user” and this user can be added in Buddyboss Group.

I think there is a problem with our import plugin ? May be a link or somethink like that

Thanks a lot

@stourbier,

No, I don’t think so. You can try to deactivate our plugin to check if the problem is here or not.

No problem, i try this and come back to you.

Hello,

Problem is’nt solved with deactivate plugin. I think there is a problem when user is imported by your plugin (some link or relation isn’t created).

I reactivate your plugin. I create CSV file with this field and “import” :
user_login user_email user_nicename
user_import [email protected] user import

User “user_import” is correctly created with import and available in users list.

I come back in “Buddyboss / Groups” in back office and choose the group and try to add : “user_import” . I have this error message :

The group was successfully updated.
The following user could not be added to the group: user_import

I delete the user “user_import” and create manually the same user in back office “account”.

I come back in “Buddyboss / Groups” in back office and choose the group and try to add : “user_import”

The group was successfully updated.
The following users have been successfully added to the group: user_import

How explain this problem ?

Many thanks for your helping

As this is a nonfree plugin/theme I cannot test it.

Talk them. We use the standard WordPress and BuddyPress functions to do all this and it works perfectly in BuddyPress so the problem is not here

I created a ticket in Buddyboss support, i come back to you.
Have you some logs in your application to understand something ?

No, the only info is the one you see.

We use standard WordPress functions so it has no sense to duplicate this info.

I have an preprod website with buddyboss theme Do you want try your plugin in this one to understand my problem ?

This is a free plugin. We cannot give personal support. We have no time, sorry.

And yes, this issue is with a premium theme/plugin so they probably should give you support because the problem is out of here.

Ok no problem. If Buddyboss can solve my problem is nice.
I will try your plugin on Buddypress platform.

(So your plugin mentionned : “BuddyPress & BuddyBoss compatibility”) :'(

Yes, my plugin mentioned it and it worked with the version of BuddyBoss I tested.

Anyway, I hope you understand this is a free plugin, you are not paying for this and I answer you in minutes when the problem is not here…

Of course ?? Thanks for this free plugin ! But i use this forum to know all users which use your plugin to know if my problem is only on my website or if others user has the same problem. May be an small error and my problem will be solved.

I continue to search

Yes, we are here to solve general problems but we cannot test on your sites.