Problem with image upload, I don’t display images after upload

  • Resolved macano13

    (@macano13)


    1 year ago

    Hello,
    I have a problem with image upload. Namely, until the other day, everything was normal and after uploading in the gallery I could see the pictures I was uploading, but suddenly after the upload the pictures are no longer displayed in the galleries (although I get a message that the upload was successful when I log in via the ftp server and go to the gallery directory there is an image there, but it is not displayed in the gallery, only existing images are displayed), I do not display images after uploading.

    Ant suggestion to fix the issue ?

    Thank you

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Imagely

    (@imagely)

    Hi @macano13,

    We are sorry to hear of the problem.

    First, could you please let us know if you remember doing any recent changes that may have triggered the problem, such as the site migration to a different server, changing the hosting plan, switching the PHP version changing the permalink or the gallery folder path?

    Secondly, can you visit the gallery from “NextGen Gallery>>Manage Galleries” and let us know if the image thumbnails display fine there?

    You’ve mentioned that you’ve logged in by FTP and the image files are in place. Can you also check the gallery’s thumbnails folder to see if these were created for each of the uploaded image?

    Finally, let’s try uploading images of a lower resolution to see if that’ll change anything.

    Thread Starter macano13

    (@macano13)

    Hello,

    There was no changes.

    Well when I go to the “NextGen Gallery>>Manage Galleries” I cant see any thumbnails there, please check the video on the following link:
    https://drive.google.com/file/d/1xzwrE2f_6xqS9zFWAsMoxL15BRupLAnk/view?usp=sharing

    The gallery’s thumbnails folder is not created for the uploaded images , there is just images uploaded
    https://ibb.co/SVWWbNC

    what can I do to fix it sir?

    Plugin Contributor Imagely

    (@imagely)

    Hi @macano13,

    Let’s try uploading images of a lower resolution to see if that’ll change anything.

    Thread Starter macano13

    (@macano13)

    Tried but same issue.

    Where I can find error logs for the nextGen gallery , is it wordpress logs?

    Best regards

    Plugin Contributor Imagely

    (@imagely)

    Hi @macano13,

    NextGen doesn’t come with a separate error log so yes, normally you’d see the errors in WordPress log.

    It’d worth trying to upload a single very low resolution JPEG image that has 800px for the longest edge to see if NextGen will create a thumbnail for it.

    It may be also worth trying to upload the same image to WP Media to see if you can upload images to the server in general.

Viewing 5 replies - 1 through 5 (of 5 total)
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