Problem with icons

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Matt Keys

    (@mattkeys)

    Hey @qwik3r,

    I just updated to 5.8.12 myself to see if I could duplicate the problem you are seeing, but everything continued to work normally.

    Can you try/verify a few things:

    1. My plugin is also up to date
    2. Try a hard refresh or a cache clear to see if the problem goes away
    3. Verify you don’t have any other filters/modifications to the plugin that would make your environment different than typical.

    If things are still happening, can you check your browsers developer console to see if any error messages are appearing that might help us diagnose the issue.

    And in the meantime if anyone else is also experiencing this issue, please comment to let me know.

    Matt Keys

    Thread Starter qwik3r

    (@qwik3r)

    Thanks for the prompt reply.

    Your plugin is up to date (3.1.1). I haven’t made any modifications to the field, or ACF or anything like that. It’s just your font awesome field. Doing a hard refresh didn’t do anything either. I can’t do the typical diag right now (turning on/off plugins) but here is a list of my plugins in case anything seems off to you: https://docs.google.com/spreadsheets/d/1g7jhyiQmlvlarIZclS755kxrMxsv956zLkeN3D98fz8/edit?usp=sharing

    There are warnings in the console but no errors: https://share.getcloudapp.com/BluOGQ04

    • This reply was modified 4 years, 8 months ago by qwik3r.
    Plugin Author Matt Keys

    (@mattkeys)

    None of the plugins jump out at me, but perhaps you just updated one of those plugins at the same time as the ACF Pro update, and that might be a clue as to which is conflicting (if this is a plugin conflict to begin with). It does seem like that could be the case as updating plugin(s) seems to be the only change since this error started showing up for you. Let me know if you end up being able to do a little trial/error on this at some point to help narrow down the issue.

    Hello

    The icons have disappeared since we updated the plugin. When we change the version to 5.0, we get “fa-address-book”, for example, rather than the icon. When we change back to 4.0, there is nothing.

    There is also an error message “net::ERR_ABORTED 500” for font-awesome.css ver.5.4.2.

    Please can you help?

    Our WordPress is 5.4.2, and our PHP is 7.2.31.

    We have a multisite – https://muted.flatwhitedesign.pw/ is one of the examples. We have switched back to 4.0 to avoid having the errors showing.

    Thanks.

    Penny

    Plugin Author Matt Keys

    (@mattkeys)

    Hi Pennybad,

    Thanks for the link, I see the error you mentioned, it is trying to load this resource:

    https://muted.flatwhitedesign.pw/wp-content/themes/FlatWhiteParentOne-child-custom/css/font-awesome.css?ver=5.4.2. This is version 5.x of FontAwesome, which seems like it shipped with your theme. Maybe this error has always been showing, maybe it is new based on a theme update? Hard to say for sure.

    Additionally to FontAwesome 5.x mentioned above, I see FontAwesome 4.x being loaded successfully on the page, and I see at least one of the icons on your site showing up properly. Ignoring the 5.x issue for now, it seems you may need to go back and re-select/re-save some of your icon selections in your admin area to get the rest working.

    Going forward you should investigate why your site is trying to load two versions of FontAwesome, and pick one to standardize on. The two are not compatible with each other, and if you switch from 4 to 5, you will need to re-select and re-save icons wherever you used them, so choose wisely!

    I hope this helps,

    Matt Keys

Viewing 5 replies - 1 through 5 (of 5 total)
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