Problem with gravity nested form

  • Resolved samboy59

    (@samboy59)


    2 years, 3 months ago

    Hi

    your plugin is awsome

    and I’m sorry
    my english is not good

    I use the nested form plugin to enter information As long as the number of rows is on the same page, the pdf file will be downloaded easily But when the number of rows of the nested form exceeds one page The pdf file is not downloaded and the page gives an error time out

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Jake Jackson

    (@blue-liquid-designs)

    Thanks for reaching out about this issue. From what you’ve told me, I gather you have added this snippet to make the Nested Form field display as a summary table. Is that correct?

    We just published Gravity PDF 6.5.2 which includes an update to the PDF rendering engine that may fix the table-rendering issue you have described. Could you please update and let me know if that fixes the issue?

    If the problem persists after the update, I’d like to get an export of your two Gravity Forms (a .json file) and a copy of the HTML generated by the plugin. If you don’t want to supply this information publically, you can open a support ticket at https://gravitypdf.com/support/

    Thread Starter samboy59

    (@samboy59)

    yes

    I used that code snippet
    but not work anymore

    all fileds is in one column

    Thread Starter samboy59

    (@samboy59)

    I updatad to ?Gravity PDF 6.5.2 but I have still the issue

    Thread Starter samboy59

    (@samboy59)

    I open a support ticket
    thank you

    Thread Starter samboy59

    (@samboy59)

    after update the gravity pdf I have problem with png files as signature
    It looks like a background has been added behind the image

    https://ibb.co/qBvgb5K

    Plugin Author Jake Jackson

    (@blue-liquid-designs)

    In case anyone else thinks they are having a similar issue, these were the findings after we reviewed the support ticket information:

    1. PHP Error Reporting was enabled on the site and unrelated PHP errors were being injected into the HTML mark-up generated by Gravity PDF
    2. A large amounts of content was added to the PDF Header, which can cause display issues. Use Custom Content instead.
    3. The PDF Format was set to PDFX1A, which doesn’t allow transparency. Swapping back to Standard mode fixed this.
    • This reply was modified 2 years, 3 months ago by Jake Jackson. Reason: Typo
Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Problem with gravity nested form’ is closed to new replies.