Problem With Firefox Users

Can you post a link to a page that demonstrates the problem? Have you been able to duplicate it yourself?

Hi Kyle,

Yes, I was able to duplicate myself. I can’t post a link here on a public forum because my client won’t allow me. I can send you a link PM if you like.

Yes, you can email me a link at [email protected]

Thanks!

I just sent you an eMail

This appears to be a Video.js bug. I reported it to them and I’m sure they’ll get to the bottom of it soon. I’ll work on a hack in the meantime. Thanks for bringing this to my attention.

Hi Kyle,

Not a problem, thanks for being very responsive with this issue, I do appreciate your time and effort.

Regards,

Lechon

Hi Kyle,

I wanted to let you know that now I am getting reports from our users that they are having the same issue on Windows 10, Latest Explorer (Version 14+).
I was able to verify this as well.

Thanks. That’s good to know. Has this site been around for a while and this is only happening recently? I think this might be a change in browser behavior.

Site is about 5 Years Old and we have not change much in our end. This is just been happening recently.

Hi Kyle,

I turned off “Play automatically when page loads” feature, and the videos are able to play without the “big start” button in the middle during the entire video. This is not the ideal condition for my site, but at least they are able to watch the videos without the big “play” button in the middle.
Please let me know if you find a solution on your end or if you have a hack that can go around this. There might be a clue here in the auto play feature that could be causing this.

Regards,

Lechon

Yes, autoplay when the Video.js script is loaded at the bottom of the page is the culprit for sure. That’s what I told them in my initial bug report. I apologize for not making that clear. It looks like Video.js is initializing after the browser has already started playing the video, and Video.js doesn’t get the message that the video is already playing, which is why the big play button stays up there. I haven’t been able to reproduce it in Edge 14 (there’s no IE 14, right?) but I was doing it in a virtual machine, so it’s probably not speedy enough to create the problem.

Hi Kyle,

Thanks for the explanation, that makes sense to me.
If you have Browserstack you would be able to confirm the same issue on Edge. I was able to duplicate the issue there as well.

I added a check for autoplay videos that still have the big play button visible in version 4.6.16, which I just released. I think it will solve your problem. Let me know if it doesn’t work.

Hi Kile,
Thanks for the update on this issue.
Unfortunately it did not work. The big play button remains visible on autoplay on Firefox and Edge. I made sure I cleared all caches and also double checked on Browserstack as well, and the issue persist.

Mmmm, yes I was too quick to pull the trigger. That “fix” I made would never work. I think I have it now. Would you mind testing out the development version on GitHub to see if it works for you?