Problem with filter

Hi @mishalse,

Yes you can do this in:
“Ultimate Product Catalog Settings” >
“Options” >
“Basic” >
“Catalog Page Functionality” >
Enable -> “Hide Empty Filtering Options”

Thank you for the speedy response. That was exactly it ??

Wait, I spoke too soon. This is a screenshot of the issue.
https://prnt.sc/n1mob0

Any more instructions would be helpful, thanx.

Hi mishalse,

Thanks for letting us know (it should definitely not show zero).

When we try using the Price slider, the numbers seem to appear briefly, so there might be a conflict there. As a test, could you try disabling price slider briefly?

To do this, go to “Options”->”Basic”, then scroll down and disable the “Allow Price Filtering” option.

Hey ,
I turned off this function “Allow Price Filtering” on the Basic > Options page. That glitch is still showing though.

Okay, thank you for trying that. At this point, I’m really not certain what the issue is. It could be anything, from the way you input the values in the custom fields, to empty fields not being treated correctly, to the specific characters in your fields or categories that are causing a conflict, to a conflict with another plugin, to a conflict with the theme, etc.

I’d suggest you try disabling the “Clear All” button, just in case, and, because you are using the premium version, if that doesn’t work, please email us at [email protected], so we can further troubleshoot and share screenshots and log in if necessary.

Thank you

• This reply was modified 5 years, 12 months ago by etoilewebdesign.

Ok, I think I found the bug.
I created a new catalog on this page https://www.arslanianbros.com/case-studies/.

The zeroing-out of categories happens when a product has more than one item checked in one of its custom fields.

On that page, I have the ‘filter test 2’ product to have just 1 custom field checks. It’s set to ‘filter blue’.

Then, I have ‘filter test 1’ set to 2 colors, it’s set to ‘filter red’. If ‘filter red’ is selected the colors are zeroed-out but the size is not.

Hopefully that all makes sense. Is there a way I can have multiple custom fields selected? I need to select multiple colors for some of these rugs.

Just wanted to let you know that we’re still looking into this, but that we think it could be either what you mentioned (about a product having more than one value for a field) or perhaps related to the counts not getting updated on spreadsheet import. Did you happen to upload your products via spreadsheet import?

Also, while we’re working to recreate the issue, you could temporarily hide the counts using some custom CSS. For example:

prod-cat-sidebar span span {
display: none;
}

This way, your customers won’t be misled into thinking there are no matching products.

The products on the test catalog were created manually.

Should it be possible to have more than 1 category selected? It seems like a fairly necessary feature.

There is no option to add products to multiple categories. That type of functionality is available via either the tags or the custom fields features (available in the premium version).

The Custom fields are what is causing the issue.

If I select multiple categories for the Custom Fields they are zero-ed out on the live page when I filter products.

I understand that, and we’re working to recreate this and correct any necessary issues related to this feature. That being said, all the filtering still looks like it’s working 100% on your site. It’s just the count numbers that are incorrect, which is why we recommended just using CSS to hide them in the meantime.

Ok, I understand.

Is possible for me to try the Premium version of the plugin on a different site, temporarily. Maybe it was setup incorrectly when the site was built out, or there is some interference from this theme/site.