Problem with facebook/instagram store

  • Suddenly my Instagram store stopped working. The app says there is a problem with my website. Product unavailable on my website and that products must be sold on my account.
    Maybe it’s a coincidence, but this error appeared right after I created a new product in woocommerce, but as it was a draft, I published it as private.
    After that the problem started with my store on instagram, so I published the new products as public, but the error persisted. I’ve even deleted and recreated the product in the catalog, but to no avail.

    Facebook support gave me two links to identify the issue:
    https://developers.facebook.com/tools/debug/?q=www.aurorabee.com.br
    https://business.facebook.com/ads/microdata/debug?url=https%3A%2F%2Faurorabee.com.br%2F

    Facebook support said I need to fix these bugs so my Instagram store can get back up and running:
    – A required field is missing: id
    – A required field is missing: image_link
    – A required field is missing: price
    – A required field is missing: availability
    – The property “fb:app:id” is not a valid app ID.
    – The following two mandatory properties are missing: og:image
    – The “og:image” property must be provided explicitly, even though a value can be deduced from other tags.

    But I suspect that these errors are not the problem, as my facebook store works normally and the products have prices, images etc. Also, I tested other sites that have a store on Instagram and they gave the same errors as mine.

    I’m new to wordpress and would like to see if anyone has had this problem, knows how to fix it and if the error is really with my site? If so, why does my Facebook store work normally? And why do other sites containing the same errors run the store on Instagram? Does anyone have knowledge about this?

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • This is not a WordPress question.
    WordPress does not do anything with Facebook or Instagram since October when the embed support was removed due to a policy change by Facebook.
    If you have plugins to handle this on your WordPress site, you should ask at the plugin’s support forum.

    Thread Starter marianamimura

    (@marianamimura)

    Hello Joy! Thank you for your help! I’ll check it in the plugins support forum.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Problem with facebook/instagram store’ is closed to new replies.