Problem with Facebook for Woo Plugin

  • Resolved a1varock

    (@a1varock)


    3 years, 8 months ago

    “Your server is sending an invalid ip_address parameters value for your ViewContent event”

    Hi,
    I got this error on my Facebook business manager while using this plugin.

    ISSUE
    Your server is sending an invalid ip_address, user_agent parameters value for your AddToCart event. This may be because there was an error in the parameter value.
    This may cause issues with the attribution and delivery optimization of ad campaigns that are using this event.
    SOLUTION
    Check that you’re sending valid and unique values for the ip_address, user_agent parameters for your AddToCart event and that the data is normalized correctly.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @a1varock,

    Thanks for reaching out to us! Sorry to hear you are having this problem.

    These errors appear to be about a known bug that has been reported to the Facebook for WooCommerce developers. You can learn more about this bug here: https://github.com/facebookincubator/facebook-for-woocommerce/issues/1777

    The recommended steps for getting around this issue are the following:

    • Check that your pixel is connected. This Chrome extension created by Facebook will verify that your Facebook pixel is working properly.
    • Make sure there aren’t any browser extensions blocking Facebook user agent and IP addresses
    • Enable debug logging and see if you are getting any obviously errors
       
      Could you please enable logging, repeat the steps to replicate the issue, and then share the log for us to review? To do so, please follow the below steps:
    1. Head to Marketing > Facebook.
    2. Enable debug mode at the bottom of the screen and save the settings.
    3. Repeat the steps to replicate the error.
    4. Head to WooCommerce > Status > Logs.
    5. Choose the Facebook log from the dropdown and click the “View” button to display the log. Please note that the log may be in UTC/GMT time, so it may be offset by a few hours.
    6. Copy and paste the log into https://snipboard.io and share the resulting link. You can also paste the logs directly in your reply.

    Thank you!

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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