Problem with Eway Gateway for Woocommerce

  • Resolved charbeltadros

    (@charbeltadros)


    1 year, 8 months ago

    Hello,

    A few days ago, we started noticing an issue with failed payments processed through the Eway gateway for Woocommerce. It seems that if an order fails (if the client puts a wrong cvv or exp date for example), and then the client fixes the problem and the payment succeeds, the woocommerce order does not get updated and remains as failed.

    This only started happening around a week ago, it seems after the latest woocommerce update.

    Can you please advise?

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Nami

    (@woonami)

    Hi there @charbeltadros ,

    Thank you for submitting your concern!

    Could you please open a support ticket with us from here?:?https://woocommerce.com/my-account/create-a-ticket/?(You will need a WordPress.com account to be authenticated with WooCommerce.com if you do not have an account already)

    Please then include the following:

    • Link to this forum post
    • Share system status report as noted within the support page.
    • Share the screenshot(s) of the problematic order like this:?https://cln.sh/1KRXOx6IhKtyDR3QYs7x?
    • Please enable the logging for eway, reproduce the issue, and share the logs + screenshot of this test order

    After you were able to reproduce the issue (enter incorrect cc number → enter correct cc number); you can look for the log for Eway plugin:?WP Admin → WooCommerce → Status → Logs (Check the dropdown, and select the eway log that contains this test order you reproduced)?

    Please do not share logs in the public forum!

    Thank you!

    Hi,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
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