Problem with Elementor carousel

  • Resolved bryanhiggs

    (@bryanhiggs)


    2 years, 5 months ago

    This problem appears to be the same as one documented on https://themes.artbees.net/forums/topic/problems-with-elementor-slider-and-image-carousel-in-chrome/

    I am using the OceanWP theme. On the home page, which uses Elementor, the website displays an image carousel. The images appear to display correctly the first time through, but when the carousel returns to the first image, it shows as blank.
    This happens (on my iMac) on the Google Chrome browser, but appears to be fine on Firefox and Safari. On my Windows system, it is fine in Firefox, but the problem is present in the Google Chrome browser, Opera browser, and the Microsoft Edge browser.

    I cannot disable plugins as this is a live website.

    It seems that this is a known problem, so it has a known solution?

    Thanks for any help you can provide

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @bryanhiggs

    Can you disable all your experiments, please?
    except for the Flex Box experiment (If you have it on your site)
    https://elementor.com/help/elementor-experiments
    If it solves the issue, reactivate them one by one to find the culprit.

    Please make sure that all of your Plug-ins and Theme are updated.
    Sometimes it isn’t obvious that there is a plugin update available. Go to WordPress Dashboard > Updates and click the Check Again button to be sure.

    Please also regenerate the CSS via Elementor > Tools > Regenerate CSS on your WordPress Dashboard,

    then make sure that you are clear:
    your WordPress cache (your WordPress plugin if you have one), your server cache (if
    you have one. In this case, you can contact your hosting provider).

    Please deactivate all your plugins besides Elementor and see if it helps. If it solves the issue, reactivate them one by one to find the culprit. If it didn’t help, switch your theme (temporarily) and see if it makes any difference.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    @bryanhiggs Please do not make duplicate topics again.

    If you have something to add do so in your existing topic.

    Thread Starter bryanhiggs

    (@bryanhiggs)

    I would have done, except it wasn’t clear to me that any responses following ‘Resolved’ would have been read in the existing topic.

    Thread Starter bryanhiggs

    (@bryanhiggs)

    In case you lost my response…

    —————–

    Hi @bryanhiggs

    Can you disable all your experiments, please?
    except for the Flex Box experiment (If you have it on your site)
    https://elementor.com/help/elementor-experiments
    If it solves the issue, reactivate them one by one to find the culprit.

    I had no idea what Elementor Experiments might be, so I very much doubt that I’m using them. Consciously, at least.

    Please make sure that all of your Plug-ins and Theme are updated.
    Sometimes it isn’t obvious that there is a plugin update available. Go to WordPress Dashboard > Updates and click the Check Again button to be sure.

    All my plugins are up to date.

    Please also regenerate the CSS via Elementor > Tools > Regenerate CSS on your WordPress Dashboard,

    I did that.

    then make sure that you are clear:
    your WordPress cache (your WordPress plugin if you have one), your server cache (if
    you have one. In this case, you can contact your hosting provider).

    I am no using a cache plugin. Since the problem is only present using some browsers, and not others, my suspicion is that it is not a caching problem.

    Please deactivate all your plugins besides Elementor and see if it helps. If it solves the issue, reactivate them one by one to find the culprit. If it didn’t help, switch your theme (temporarily) and see if it makes any difference.

    I said in my original report that I cannot do this. The site is live.

    I also said that I had the impression that this was a known problem, based on other reports I have seen. Did anyone look into that?

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
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