Problem with editing address

  • Hi,

    On the website i’m currently maintaining, our (international) clients have a habit of adding the country code to their postal code.

    For example, instead of postal code 1000 they make it B-1000, which gives the postal_code_validation_error error code (understandable). Clients from multiple countries do this.
    When we try to manually edit the address for shipping to the correct information in WooCommerce, and try to make the shipping label, the error keeps happening, like it’s almost ignoring the edited address.

    Is there a way to ‘fix’ the shipping address in a way so that the shipping label can be created with the new information?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Abdalsalaam Halawa

    (@abdalsalaam)

    Hello @joeymh
    The plugin respect the order shipping address (Not the billing), it seems you try to create the label before saving the order it self, make sure to update it then save the order, after that try to create the label.

    thank you

    Thread Starter joeymh

    (@joeymh)

    Hello, thank you for your reply!

    I’ve asked my client for feedback, he says that it does get saved before, and has no effect.

    In the most common cases, the streetname and housenumber gets stuck to each other, when they try to edit it to give a space where needed, the plugin refuses to detect this.
    It also seems to refuse when the client forgot to add a housenumber, and they try to add the housenumber to it

    Plugin Author Abdalsalaam Halawa

    (@abdalsalaam)

    Thank you for details @joeymh
    Can you explain ( Step by step ) how to re-create this issue ? with address example so I can check what we can do to fix it.

    Thread Starter joeymh

    (@joeymh)

    I’ve received multiple reports so far, a few examples:

    An address where the number ‘got stuck’ to the street, and cant seem to be changed: Elefantenstrasse36

    An address where the number wasn’t filled in: Rue d’elefante – this couldn’t be adjusted add a number

    A new one, the postalcode gave an error; “The postal format is invalid, it should obey the regular expression \d{4}”. This occured when we tried changed it from LV-1024 to 1024.

Viewing 4 replies - 1 through 4 (of 4 total)
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