Problem with e-mails sent on wrong triggers

  • Hello,

    We have a problem sending emails through LearnPress.

    We use WooCommerce and the LearnPress-WooCommerce Connector Plugin to process the payment:
    https://thimpress.com/product/woocommerce-add-on-for-learnpress/

    All plugins are up to date.

    For some time now, emails are no longer being sent correctly via the LearnPress email settings. The emails are being sent, but to the wrong triggers.

    We have configured two emails to be sent when a new order is placed, one to the customer, the other to the admin.
    Our tests have shown that the emails are only sent when the order is changed to “processing”.

    Testing has also shown that the placeholder variables {{order_date}} and {{order_id}} are no longer exchanged.

    We are unsure what the reason for this could be and need help here please.

    The only thing that seems strange to us, and which could possibly indicate a problem, is a different order ID between WooCommerce and learnPress.
    While a new order in WooCommerce gets the ID 1000, the same order in learnpress is displayed with the ID 1001. We cannot say whether this is really the problem.

    Thanks for any help.

    • This topic was modified 2 years, 2 months ago by Phil.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support brianvu-tp

    (@briantp)

    Hi,

    Because you use our premium plugin so please create a topic on our support system, and our developer team will check for you. This forum only supports for LearnPress free plugin.

    While a new order in WooCommerce gets the ID 1000, the same order in learnpress is displayed with the ID 1001

    Because two systems save the order to one table so it can’t have the same ID, the order of LearnPress will save after the order of Woocommerce is created so it will have the ID larger than the Woocommerce order.

    Thanks

    Thread Starter Phil

    (@imatoni)

    Ok, thats good to know. I will write an post.

    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
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