Thanks a lot Alice for your answer!
Concerning the “identified_contacts” list: I’ve read in some other comments that every customer is in this list (with just his email address as saved field) when he orders something on Woocommerce and that the Sendinblue plugin is activated. So it seams ok in my case because it’s the result that I have when I uncheck the optin checkbox.
If I buy a “normal” product (with Woocommerce and the Sendinblue plugin) and I click on the optin checkbox to subscribe to the newsletter before paying, everything works fine:
– all my informations (email address, name, phone number, address,… in fact, all the fields I parametered in the Sendinblue plugin to be synchronized with the parameters of my Sendinblue list) are saved in Sendinblue and I’m added to the “newsletter” list as well. Everything works fine.
The problem is when I do exactly the same, but with a digital product: this time, the fact that I check the box or not doesn’t change the behaviour of the plugin: only my email address is saved in both cases and I’m added to the “identified_contacts” list.
In both cases, I receive well the order confirmation email. But in the second case, I don’t receive the welcome email that people receive when they subscribe to the “newsletter” list (that is logic: the plugin didn’t add me to this list). I’d like to have the same result as with a “normal” product.
Here are the options of my downloadable+virtual product: “force download”, “grant access to downloadable products after payment” and “append a unique string to filename for security”.
In the Woocommerce account options, I authorize customers to buy without having an account, so it means no account is created.
Does it help you to understand the situation? Don’t hesitate to ask if you need some other technical details!
