Problem with DNI field

  • Resolved Sarispi

    (@sarispi)


    3 months ago

    I am having problems with the pdfs of the invoices.

    I have an online store where customers can purchase unique items or sign up for a subscription.

    Until recently, in invoices for single orders, it always added the DNI field to the invoice pdf, but in those that were subscription orders, it added the DNI field in the first invoce order, but not in consecutive ones.
    Since October 31, no ID has been added to any invoice, not even the first order.

    In this first screenshot https://ibb.co/86jXWqx you see the invoice to a client and it has the ID, but in this second screenshot https://ibb.co/GFBvr5K, you see the next month invoice to the same client and without ID.

    Hope you can help.

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 16 through 17 (of 17 total)
  • Thread Starter Sarispi

    (@sarispi)

    Sure! I just wrote to you.

    Thanks!

    Plugin Contributor Yordan Soares

    (@yordansoares)

    I’m marking this topic as “Resolved” because we were working with Sarispi via our email support, and we realized that the issue was caused because the custom field were not being saved in some specific orders, which is not something handled by our plugin, by a third party.

Viewing 2 replies - 16 through 17 (of 17 total)
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