Problem with displaying gallery

Hi @morfiyc! I’d be happy to help ??

Let’s first check to see if there is a plugin conflict happening. Temporarily deactivate all plugins, then reactivate NextGEN Gallery only. Does the issue still appear? If so, temporarily switch to a WordPress theme (this deactivation is only intended to quickly check to see if the issue goes away or is still present). If by deactivating the other plugins, the issue does go away, reactivate each of the other plugins one at a time to locate the culprit. Keep me posted on your results ??

– Becky

I’ve done everything. The problem did not disappear

Thank you for checking on the plugins and the theme, @morfiyc. Let’s try copying the shortcode in ‘Visual’ mode, and entering it back in through ‘text’ mode (the two tabs in the top right corner of the text edit box when editing your post/page). It could be that some page formatting is interfering with how the shortcode is getting rendered. You shouldn’t have any <div> or other HTML wrapping around the shortcode, so copy and paste the shortcode on its own line in text view. Let me know if this works out better for you ??

– Becky

This also did not help. I tried to insert in the visual and text mode.

@morfiyc–

We’d like to take a closer look at why the shortcode isn’t rendering for you. We may need to temporarily deactivate plugins and switch the theme while troubleshooting. Would you feel OK with that? If so, please send us a bug report here: https://www.imagely.com/report-bug , refer back to this forum thread, and let them know Becky referred you. ??

Thanks!
Becky

Because it has been a month or more since your last reply, I am going to mark this as resolved as I assume you have found a solution. Please feel free to reply again if you still have questions. ??

Thanks!
Becky