problem with displaying extended profile as multiple select box

  • Resolved pmfigueroa

    (@pmfigueroa)


    2 months ago

    Dear Sirs, good afternoon.
    I wanted to ask for your help or guidance on a problem I have with your add-in.
    When creating extended profile fields and indicate that they are “multiple selection box” these are not displayed or displayed from the user profile in yoizify. When I uninstall the add-on they are displayed without inconvenience.
    When I send an invitation to register. The fields are displayed as well.
    The tests performed are with a new site, only with buddypress and youzify. Change of theme to default, change of php version. Viewing tests with admin and normal user. All software updated.

    Attached images:
    TEST FIELD
    profile capture and email capture

    thank you very much dear

    https://drive.google.com/drive/folders/1-fuPYuB5HembEt2aDsSjYKQEH5AUq_IV?usp=sharing

    //***********************************************************************//

    Estimados buenas tardes.
    Quería solicitarles ayuda u orientación en un problema que tengo con su complemento.
    Al crear campos de perfil extendidos y indicar que sean “caja de selección múltiples” estos no son visualizados ni desplegados desde el perfil de los usuarios en yoizify. Al desinstalar el complemento se visualizan sin inconveniente.
    Cuando envío una invitación para registrarse.. Los campos son visualizados también.
    las pruebas realizadas van con un sitio nuevo, solo con buddypress y youzify. Cambio de tema al por defecto, cambio de versión php. Pruebas de Visualización con usuario adm y normal. Todo el software actualizado.

    Adjunto imágenes:
    campo prueba
    captura del perfil y captura del email

    muchas gracias estimados

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter pmfigueroa

    (@pmfigueroa)

    Sorry… A section of the text was not pasted….

    This happens when viewed from the mobile, in the desktop version is displayed correctly.

    *******************************************

    Disculpen.. Una sección del texto no se pegó..

    Esto sucede al ser visualizado desde el celular, en la versión de escritorio se visualiza correctamente

    Plugin Support Youzify

    (@kainelabsteam)

    Hi @pmfigueroa

    Thank you for reaching us

    “When I uninstall the add-on they are displayed without inconvenience.”

    Please, clarify what add-on you mean?

    Best Regards, KaineLabs Team.

    Thread Starter pmfigueroa

    (@pmfigueroa)

    Hello dear Good morning
    I was referring to uninstalling or disabling youzify.
    I did a clean install only with buddypress and youzify, to discard.

    //********************************************************//

    Hola estimado Buenos dias
    me referia Al desinstalar o desabilitar youzify.
    Se hizo una instalación limpia solo con buddypress y youzify, para descartar.

    Plugin Support Youzify

    (@kainelabsteam)

    Hi @pmfigueroa

    Thank you for clarifying.

    Is the an issue with the “prueba” field? Also, does this happen on the Registration form only or on the profile settings page too?

    Best Regards, KaineLabs Team.

    Thread Starter pmfigueroa

    (@pmfigueroa)

    dear, good evening
    thank you for being attentive

    From the tests I have performed, the error is replicated when generating any new field that includes the multiple choice box option, in the extended profile fields. if I use another type, with the same data, it works without problem. This also replicates the problem when creating them in the base group or in a new one.
    if i understood your question correctly
    the creation of the test field itself does not present errors, only the visualization from mobile devices at the moment of entering the profile and wanting to fill in the data.
    (https://comunidad.ovejanegraboutique.cl/members/prueba/profile/edit/group/1/)
    If I indicate that the fields are delivered when the user registers to the site or via invitation. They are displayed correctly.

    I attach 2 new test field screenshots. One with dropdown list (not visible) and a second one changed to action buttons (visible).

    gracias

    Translated with DeepL.com (free version)

    //*************************************************************************//

    estimado, buenas noches
    gracias por estar atento

    por las pruebas que he realizado, se replica el error al generar cualquier nuevo campo que incluya la opción caja de selección múltiple, en lso campos de perfil extendidos. si utilizo otro tipo, con los mismos datos, funciona sin problema. Así también al crearlos en el grupo base o en uno nuevo.
    si entendí bien tu pregunta
    la creación del campo prueba de por si, no presenta errores, solo la visualización desde dispositivos móviles al momento de ingresar al perfil y querer llenar los datos.
    (https://comunidad.ovejanegraboutique.cl/members/prueba/profile/edit/group/1/)
    Si indico que los campos sean entregados al momento que el usuario se registre al sitio o via invitación. Se visualizan correctamente.

    Adjunto 2 nuevas capturas de campo prueba. Una con lista desplegable (no visible) y una segunda cambiada a botones de acciones (visible)

    gracias

    Plugin Support Youzify

    (@kainelabsteam)

    Hello @pmfigueroa

    Thank you for clarifying. Can you please do the following:

    • Make sure you are using the most updated versions of Youzify, WordPress & your theme.
    • Deactivate all of your plugins. If this solves the problem, gradually activate your plugins one by one, until you spot the problematic plugin.
    • Change your WordPress theme to WordPress TwentySeventeen (or other default WordPress theme) temporarily. And see if the issue come from the theme or not.

    Best Regards, KaineLabs Team.

    Thread Starter pmfigueroa

    (@pmfigueroa)

    Dear Good evening
    the indicated has already been done
    Clean installation only WordPress 6.6.2
    BuddyPress 14.1.0
    Youzify 1.3.0

    testing with php 7.4 to 8x

    testing with themes
    Twenty Twenty-TwoVersion: 1.8

    Twenty Twenty-ThreeVersión: 1.5

    Twenty Twenty-FourVersión: 1.2
    Astra Version: 4.8.2
    BuddyX Version: 4.7.4

    if I deactivate buddypress ,the extended profile is deactivated. So only Youzify is left

    the problem is only displayed with Youzify active, if uninstalled or disabled, the options are displayed correctly.

    only happens with multiple selection

    Currently, I have more plugins installed trying to find a solution to the issue, but as indicated, it is ruled out that they are causing the problem (this is the 3rd time I reinstall looking for the problem).

    • This reply was modified 1 month, 4 weeks ago by pmfigueroa.
    Plugin Support Youzify

    (@kainelabsteam)

    Hi @pmfigueroa

    Can you please shoot us an email at kainelabs.team[at]gmail.com? We will check this issue further.

    Best Regards, KaineLabs Team.

Viewing 8 replies - 1 through 8 (of 8 total)
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