Problem with determining minimum amount for free shipping after applying discoun

  • Resolved gmakor

    (@gmakor)


    6 years, 3 months ago

    Hi,

    With an order of 50 Euro or more, customers of our (Dutch) shop are entitled to free shipping, both via PostNL and via DHL.
    A customer makes an order of € 51.44 (= Subtotal). When a discount voucher is applied, the total amount to be paid becomes € 36.62.

    PostNL uses, rightly we think, the amount of € 51.44 as the amount that is leading for the calculation of the shipping costs. However, DHL uses the subtotal as the amount that determines the calculation of the shipping costs, resulting in customers not having to pay shipping costs for an order that is ultimately lower than the threshold amount of 50 Euros specified in the plugin.

    Proposed solution:
    I realize that for some companies this may be the desired functionality, so perhaps it could be made optional: add a field (checkbox) for an administrator to indicate whether shipping costs should be based on the subtotal or subtotal minus discount voucher.

    Regards,
    Guido

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter gmakor

    (@gmakor)

    I forgot to mention that for now we have decided to disable the DHL for WooCommerce plugin until a solution is available.

    Thread Starter gmakor

    (@gmakor)

    Still no answer… Is my ‘solution’ to add a checkbox for an administrator to indicate whether shipping costs should be based on the subtotal or subtotal minus discount voucher under consideration? Any feedback would be appreciated.

    Plugin Author Shin Ho

    (@shindhl)

    Hello Guido,

    Thank you very much for your report. I have copied your issue to our backlog and we’ll try to squeeze this in our pipeline as soon as possible. I’ll let you know when we fix this issue.

    Greetings,
    Shin Ho
    DHL Parcel NL

    • This reply was modified 6 years, 2 months ago by Shin Ho.
    Plugin Author Shin Ho

    (@shindhl)

    Hello Guido,

    Thanks for the initial report. An update has just been put live with many new features. One of them includes to calculate discounts after applying coupons. You can check that box so it doesn’t apply free shipping when a price is reduced below the set threshold.

    Greetings,
    Shin Ho
    DHL Parcel NL

    Thread Starter gmakor

    (@gmakor)

    Hello Shin (is that your first name?),

    Thanks very much, it works like a charm, exactly like I had envisioned it to be!

    Thanks again!

    Greetings,
    Guido

    Plugin Author Shin Ho

    (@shindhl)

    Hello Guido,

    Thank you very much for the confirmation. You provided excellent feedback on an issue that we weren’t aware of, so it was very helpful.

    My first name is indeed Shin ??

    Please let us know if you have any other issues as we appreciate customer feedback very much. There’s also a new feedback button on the settings page for any non-bug related reports, feel free to use that at any time as well. Have a good day and thanks again!

    Greetings,
    Shin Ho
    DHL Parcel NL

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Problem with determining minimum amount for free shipping after applying discoun’ is closed to new replies.