Problem with data customer in Checkout

  • Resolved lauramark

    (@lauramark)


    2 months, 1 week ago

    Good evening,

    I am writing to you urgently because my woocommerce customers are buying today and in principle there has been no problem. But in the last purchase received, the data of a previous buyer has been left in the checkout fields and there is no way to remove it. I don’t know if it is a cache problem or what has happened.

    As you can see in Checkout, data from another person appears, this can be a big problem.

    https://escueladeestilo.maquibourgon.com/finalizar-compra/?add-to-cart=11536

Viewing 1 replies (of 1 total)
  • Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello lauramark,

    Thank you for contacting WooCommerce support.

    I understand you’re facing an issue where a previous buyer’s data remains in the checkout fields during a new purchase, and it cannot be removed.

    I checked your site and could not replicate the issue.

    Could you confirm if you observed this issue yourself or if it was reported by a customer?
    Additionally, could you clarify what you mean by “there is no way to remove it”?
    Are the fields uneditable, or is the data reappearing after editing?

    Once I have more information, I will be in a better position to assist you further.

    Best regards.

Viewing 1 replies (of 1 total)
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