Problem with cookie analytics ga

  • Resolved marzamele

    (@marzamele)


    2 years, 8 months ago

    Hello,
    I am using Complianz and configured to set up Universal Analytics UA tracking code on my site but cookies (“ga”) and recaptcha are activated before consent is given.
    could you help me fix it
    Thank you in advance

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor jarnovos

    (@jarnovos)

    Hi @marzamele,

    It looks like there are 2 implementations of Analytics on this website for the same GA4 property. The first one (screenshot here) is a manual implementation outside of Complianz, which is likely the one that loads without consent.

    The second one (screenshot) is placed by Complianz and waits for consent to the Statistics category.

    Removing the first, manual implementation should resolve the issue.

    Kind regards,
    Jarno

    Plugin Contributor jarnovos

    (@jarnovos)

    Hi @marzamele,

    As I expect that the solution provided above will be sufficient to resolve this behavior, I will mark this thread as resolved for now.

    In case you do require further assistance, let us know.

    Kind regards,
    Jarno

    Thread Starter marzamele

    (@marzamele)

    Hello,
    Thank you very much for your answer,
    I have already managed to solve this problem by deleting the manual implementation of the analytics code as you indicated, but now I have the problem that Google Recaptcha cookies are installed before consent. How could I delete these cookies until the client does not give his consent?
    Thank you very much in advanced.

Viewing 3 replies - 1 through 3 (of 3 total)
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