Problem with contact form – works 3-4 out of 5 times
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We have created a popup using CF7, and it works, just not all the time. The customer is afraid of losing leads.
We have customers reporting that after they click send, nothing happens, no mail or anything. Email settings in DNS are already setup. We don’t know how many customers this involve since it won’t be everyone telling us.
Personally it works 4 out of 5 times when testing, no error code shows ups, it just doesn’t pass on the information. Tried clearing cookies and using incognito.
If you want to check the formula it can be done in the top right corner “F? Et Tilbud”.
We have recaptcha v3 and also updated to the latest verison of CF7.
Is there something I can do to make the formula work 100% of the time? Has anyone experienced this?
The page I need help with: [log in to see the link]
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When I loaded the page there is an error in the Javascript console that mentions “grecaptcha is not defined”. When I reloaded the page there was no error.
This suggests a script on your site that requires recaptcha to be loaded is running before recaptcha is loaded.
This could be down to a minification or caching plugin that changes or optimises load order, an agressive setting at a content delivery network or simply erratic/slow hosting.
The solution would be to ensure the scripts that need it are only loaded once recaptcha is loaded. The method used would depend on the cause. For caching plugins and CDNs, change settings and disable some optimisation features to see if the issue is there, if you are not using a CDN, minification or caching plugins, the following on stackoverflow may help: https://stackoverflow.com/questions/29822607/uncaught-referenceerror-grecaptcha-is-not-defined
I do not work for Contact Form 7, my opinions do not represent them.
Good luck!
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