Problem with Connection

  • Resolved jossferraro

    (@jossferraro)


    4 years, 2 months ago

    I have a problem with the plugin connection. When I try to connect the account, the plugin shows the following error:

    Connection Error: http_request_failed: cURL error 7: Failed to connect to graph.facebook.com port 443: Connection refused

    Notice: Undefined property: stdClass::$data in /home/uv28559/public_html/wp-content/plugins/instagram-feed/inc/admin/main.php on line 518

    I have used the plugin on other sites and never had a problem.

    Could you help me?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Smash Balloon Joel

    (@joelsmashballoon)

    Hey @jossferraro,

    Thank you for reaching out to us with your issue.

    Some hosts have restrictions or security settings to prevent remote requests to other websites. Usually they can fix this or make an exception for your site. Try contacting your host with a message like this:

    “It looks like our Instagram plugin is encountering an error when trying to connect to the Instagram API. The developers asked us to contact you and mention that we are seeing the error http_request_failed – cURL error 7: Failed to connect to api.instagram.com port 443: Connection timed out when trying to make remote connections to api.instagram.com/.”

    Since you have used our plugin without issue before however, if it is all on the same host, it could be due to other reasons such as security plugins.

    Should you not be able to solve it on your end please send us a full support request on our site, including the System Info from our plugin: https://smashballoon.com/instagram-feed/support/

    Many thanks and I wish you a good day.

    Thread Starter jossferraro

    (@jossferraro)

    Thanks for the answer.

    The host needs to know what IP to enable because from the server they can connect to port 443 of api.instagram.com (I copy a couple of tests below)

    ##TELNET##

    telnet api.instagram.com 443
    Trying 31.13.94.51…
    Connected to api.instagram.com.
    Escape character is ‘^]’.

    curl -v https://api.instagram.com
    * About to connect() to api.instagram.com port 443 (#0)
    * Trying 31.13.94.51…
    * Connected to api.instagram.com (31.13.94.51) port 443 (#0)
    * Initializing NSS with certpath: sql:/etc/pki/nssdb
    * CAfile: /etc/pki/tls/certs/ca-bundle.crt
    CApath: none
    * SSL connection using TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256
    * Server certificate:
    * subject: CN=*.instagram.com,O=”Facebook, Inc.”,L=Menlo Park,ST=California,C=US
    * start date: Aug 25 00:00:00 2020 GMT
    * expire date: Nov 23 12:00:00 2020 GMT
    * common name: *.instagram.com
    * issuer: CN=DigiCert SHA2 High Assurance Server CA,OU=www.digicert.com,O=DigiCert Inc,C=US
    > GET / HTTP/1.1
    > User-Agent: curl/7.29.0
    > Host: api.instagram.com
    > Accept: */*

    Thanks!

    • This reply was modified 4 years, 2 months ago by jossferraro.
    Plugin Support Smash Balloon Joel

    (@joelsmashballoon)

    Hey @jossferraro,

    Thank you for checking with your host. Since this could be due to your specific setup or possible an unknown issue with our plugin, please send us a full support request on our site, including the System Info from our plugin: https://smashballoon.com/instagram-feed/support/

    Many thanks.

    Thread Starter jossferraro

    (@jossferraro)

    Thanks! I already wrote them the email.

    I hope you can help me.

Viewing 4 replies - 1 through 4 (of 4 total)
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