Problem with CFF user email

  • Resolved lohansafe

    (@lohansafe)


    3 months ago

    Hello everyone,

    I’m having an issue with CFF and its email delivery to users who fill out my form. I receive the leads from my form, but the user doesn’t receive any emails. I’ve tested the user journey 50 times with different email addresses, but nothing works. Not once have I received an email.

    Could you help me resolve this issue? I’d like users to finally be able to receive their emails no matter which address they enter.

    For your information, SMTP is properly configured, and the plugin is correctly installed. The issue seems to be with CFF and the email information I’m providing to it.

    Thank you in advance for your insights on this matter.

    Best regards,
    Lohan

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author CodePeople2

    (@codepeople2)

    Hello @lohansafe

    Thank you very much for using our plugin. The email copy to user is a commercial feature and your website has installed the free plugin distribution, for this reason the section corresponding to email copy to users is disabled in your form settings.

    Please note we are not allowed to support any customers in these forums.

    For pro or commercial product support please contact us directly on our site. This includes any pre-sales topics as well.

    Commercial products are not supported in these forums. We will happily answer this and any other questions you can have on our own site.

    Thank you.

    Thread Starter lohansafe

    (@lohansafe)

    Hello,

    Thank you for your quick response! Noted, thank you.

    I understand better now.

    Lohan

Viewing 2 replies - 1 through 2 (of 2 total)
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