Problem with BR tags on emails when using tables

  • Resolved newoldschool

    (@newoldschool)


    3 years, 6 months ago

    Hi, I′m trying armember before deciding to buy it, but I have a problem that is pretty annoying, there is a fix to this?

    I′m customizing emails sent automatically, I will use the “verification needed” as an example.

    Here you can find a dropbox folder with a lot of screenshots

    As you can see on IMG-1, I created a super simple table.

    IMG-2: it renders OK when I switch to “Visual” tab.

    IMG-3: but when I tested it, I′ve found that email clients render it not ok. there are a lot of new BR tags that I suppose this plugin is adding. I tested this with chrome-gmail, apple-mail, safari-random temporal email generator websites.

    IMG-4: when I open the inspector on chrome to inspect gmail mail (or any other) I see this. I dind′t add those BR tags.

    IMG-5: here you can see I did another test, writing a simple text before the table.

    IMG-6: it renders OK when I switch to “Visual” tab.

    IMG-7: but again, it′s not ok when it arrives to my email. and those BR tags are not before the entire email body, they are just before the table.

    I hope you can help me to fix this.
    I really liked Armember so far, I was considering to buy premium, but I found this problem and it′s a pretty big deal to me, I have some simple but nice emails already designed using tables, images and text. this is something that should work easily.

    Thanks in advance!

    Jorge.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Thread Starter newoldschool

    (@newoldschool)

    I′ve just tried the pluging called Ultimate Member, and the email feature is working perfectly fine with tables.
    No BR tags added.

    But I like ARmember much more, I really hope we can find a fix to this in the short term.

    Plugin Author reputeinfosystems

    (@reputeinfosystems)

    Hello,

    Apologize for the delayed reply.

    I understand your situation but at the moment there is the only way that please remove the enters from the HTML content and then content will be displayed properly.

    Thanks

    Thread Starter newoldschool

    (@newoldschool)

    Hi, thanks for your response, but did you check the screenshots I shared?
    There are no “enters” in my content.
    In my screenshots you can see that one example shows clearly that I tried using a super simple table, no enters, just a line of text and a table, but those strange BR spaces are still showing when the email is delivered.

    It′s like the plugin is adding those BR tags, just before sending the email, those BR are NOT visible in the editor.

    Any ideas?
    Thanks

    Thread Starter newoldschool

    (@newoldschool)

    Why did you marked this as solved? this is not solved.

    Plugin Author reputeinfosystems

    (@reputeinfosystems)

    Hello @newoldschool,

    Yes, I have checked the screenshot you have provided. But the single enter between the lines will add the br tag. So please add the HTML content as given below example:

    Content before table
    <table><tbody><tr><td>hello</td></tr></tbody></table>

    Please note that here content is added in a single line. And where you want a line break, hit the enter key. Please make changes accordingly and then check the email notification. It should work fine.

    I hope this makes sense.

    Thanks

    Thread Starter newoldschool

    (@newoldschool)

    Hi, ARmember is not saving the table the way you show in your example.
    I′ve uploaded a video showing you, it′s in the same folder as before, or you can use this direct link: https://www.dropbox.com/s/zsg2pe1oct61g1q/Screen%20Recording%202021-09-08%20at%2003.57.56.mov?dl=0

    So, if ARmember is forcing mi to save tables this way, then this is the problem.
    Tables should be like:
    <table><tbody><tr><td>TEXT</td></tr></tbody></table>

    But instead the table is changed automatically to:
    <table>
    <body>
    <tr>
    <td>TEXT</td>
    </tr>
    </tbody>
    </table>

    maybe this is a clue?
    thanks for your help

    Plugin Author reputeinfosystems

    (@reputeinfosystems)

    Hello,

    I have checked the dropbox link you have provided and checked the issue. I have found that it’s changing the HTML structure from the TinyMce editor itself. It’s not changing from the ARMember Lite plugin. But still, adjusting HTML content is difficult in this situation. So I am passing this to the ARMember Lite core developer team and they will try their best to handle this situation.

    For now, what you can do is, make a draft of the content and then paste it to the editor and check in the email without switching the tabs in the editor.

    I will keep you updated when we find a solution and release update of ARMember Lite.

    Thanks

    Thread Starter newoldschool

    (@newoldschool)

    Hi, thanks for the update, good to hear that you detected what is causing the issue.

    For now what I′m doing is using just images and text to create a much simpler email, like a “one column” email without tables or multiple columns layouts.

    I will use that for now, but I would love to hear that we can use again that editor with confidence.

    We will continue testing Armember, and in a few months once my clients begins to create incomes from the site, hopefully we will buy the premium version that has very interesting features we would like to use.

    Plugin Author reputeinfosystems

    (@reputeinfosystems)

    Hello @newoldschool,

    Yes, if it will be possible then the issue will definitely solve in ARMember lite next releases. So don’t worry about it.

    Feel free to contact us again if there is anything in the future.

    Thanks,

Viewing 9 replies - 1 through 9 (of 9 total)
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