Problem with automatic email when ordering a new course does not start automatic

in support of the above emails are active but are not sent automatically

https://raabeonline.com/wp-content/uploads/2021/09/Screenshot_5.jpg

Hi,

Which plugin are you using to send Emails? Please enable debug mode of WordPress then send log for us if have notified error.

Thanks

Hi, I do not use a plugin for emails and before the update I did not use, the site is hosted and they were sent without problems, after the update, this problem occurred, when requesting training the client does not receive email, the administrator also does not receive autopamy email and only after as it is obligatory to go through pending and order processing, both emails are received at once, please help me, if the emails should be received automatically, I will find out where the problem comes from, if I have to send you access data to review

here is the site with the updated module of learnPress I returned the old version and uploaded the new one on a subdomain to correct the problem

https://testtest.raabeonline.com/

When a new user purchase your course, What is the status of the order (pending, processing, on-hold…)?

When a new order sits on processing without sending any email to anyone when pressing pending and remember, then processing and remember send both emails at once, send pictures of the problem and the modules I use, I can give and access to look because this problem stops us from running the site with the new version of the module, otherwise the changes in the new version are wonderful

https://testtest.raabeonline.com/wp-content/uploads/2021/09/Screenshot_19.jpg

https://testtest.raabeonline.com/wp-content/uploads/2021/09/Screenshot_18.jpg

https://testtest.raabeonline.com/wp-content/uploads/2021/09/Screenshot-2021-09-30-at-11-08-08-Разширения-?-Онлайн-обучения-от-РААБЕ-—-WordPress.png

if you decide to do a test registration and you will only receive a welcome email that is not from learnpress

Hi,

When the order is in processing status, it does not send mail to the user, when you move to completion, you will receive both emails, right? Because your picture is in Russian, I’m not sure I got it right, so sorry about that.

No, the problem is not in the completion of the order, when there is a new order, the first email to the administrator and the client is not sent, then by pressing processing and completion it is sent, but when requesting a new course the administrator does not receive email and the client does not receive course this is the problem, before the update it was done automatically and when there is a new order the administrator received an email and the client received automatically

when an order is placed by a customer, the automatic email is not received to the administrator and to the client that there is such an order, and in the administration the order is processed but the emails are not sent, then by pressing processing the email is sent for processing and by pressing completion the order is sent by e-mail, but at the beginning when the order is requested there is no e-mail administrator to understand that there is such an order and there is no e-mail to the client that he has requested such training

To ask when registering a new user who orders training, should the administrator and the client automatically receive an email that such an order has been made?

Now I did a clean installation of wordpress and learnpress and did a course, and again the emails do not work, when ordering the course no emails are received from the administrator and the client to know that there is such an order, before the update it was automatic?

this is the data the installation is clean you can log in and test and tell me what the problem is

u: [email protected]
p: 123!123!

admin panel: https://testtest3.testtest.raabeonline.com/wp-admin/

cursess: https://testtest3.testtest.raabeonline.com/courses/10/

Please review or let one of the developers look and explain to me why the administrator and the client do not receive an automatic email when a new order is placed, they have nowhere to know if there is a new order and if everything is OK, the administrator can not know if it is not in the admin panel that there is a new order

• This reply was modified 3 years, 2 months ago by Plamen Yordanov.
• This reply was modified 3 years, 2 months ago by Plamen Yordanov.

?

To ask if I should expect an answer to my question above?