Problem with 3D Secure pop up not displaying in chrome

  • Resolved zeilbauer

    (@zeilbauer)


    2 years, 9 months ago

    Hello,
    as I see here, some users already have the same problem. When paying by credit card, no 3D Secure query appears – so orders are not completed correctly. We are annoying customers and losing a lot of money.

    I had already chatted with WooCommerce support. They dismissed it and referred me to Stripe.

    Now I was able to do another test in a different browser. In Safari it worked – the above test was under chrome. i also made a short video of the behavior that i can provide.

    • This topic was modified 2 years, 9 months ago by zeilbauer.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

  • Hi @zeilbauer

    To help us diagnose it, can you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    Also, could you please navigate to WooCommerce > Status > Logs, and from the dropdown on the right side, please see if there are any logs starting with the words fatal-error?

    All the best!

    Hi @zeilbauer ,

    We had the same issue and have now diagnosed it that it was clashing with another plugin:
    YITH WooCommerce Ajax Product Filter Premium

    We disabled it and the issue has now disappeared. Not sure if you have that installed but if not, it could be another plugin it is clashing with

    Thread Starter zeilbauer

    (@zeilbauer)

    @chiape

    sure, thank you.
    fatal error: there was one a month ago – but we solved this:
    2022-02-05T05:45:27+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /usr/www/users/gastwu/wp-includes/functions.php in Zeile 642

    
### WordPress Environment ###

WordPress address (URL): https://shop.gast.co.at
Site address (URL): https://shop.gast.co.at
WC Version: 6.2.1
REST API Version: ? 6.2.1
WC Blocks Version: ? 6.7.3
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.1.0
Log Directory Writable: ?
WP Version: 5.9.1
WP Multisite: ?
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: de_DE_formal
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.28
PHP Post Max Size: 50 MB
PHP Time Limit: 900
PHP Max Input Vars: 9000
cURL Version: 7.64.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.7.37-1
Max Upload Size: 1 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

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WC Database Prefix: wp_3_
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Database Index Size: 17.57MB
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porto_builder: 9
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product: 1065
product_variation: 45
revision: 433
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wpcf7_contact_form: 1
yith_wcan_preset: 1
yith-wcet-etemplate: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

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Classic Widgets: by WordPress Contributors – 0.3
Contact Form 7: by Takayuki Miyoshi – 5.5.6
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.4
Facebook for WooCommerce: by Facebook – 2.6.11
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Loco Translate: by Tim Whitlock – 2.5.8
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YITH WooCommerce Wishlist Premium: by YITH – 3.5.0
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UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 2.22.7.25

FluentSMTP: by FluentSMTP & WPManageNinja Team – 2.1.0

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Adminimize: by Frank Bültge – 1.11.7
Advanced Editor Tools (previously TinyMCE Advanced): by Automattic – 5.6.0
Ajax Search Lite: by Ernest Marcinko – 4.9.5
Broken Link Checker: by WPMU DEV – 1.11.16
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advanced-cache.php: advanced-cache.php

### Must Use Plugins (2) ###

0-ninjafirewall.php: by The Ninja Technologies Network – 1.0
Plugin Organizer MU: by Jeff Sterup – 9.5

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: .
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Taxonomies: Product Types: bundle (bundle)
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simple (simple)
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Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #207 - /alle-produkte/
Cart: #18667 - /warenkorb-2/
Checkout: #18669 - /kasse-2/
My account: #210 - /mein-konto/
Terms and conditions: #17 - /allgemeine_geschaeftsbedingungen/

### Theme ###

Name: Gast Shop Child
Version: 1.1
Author URL: https://www.portotheme.com/
Child Theme: ?
Parent Theme Name: Porto
Parent Theme Version: 6.2.3
Parent Theme Author URL: https://www.portotheme.com/
WooCommerce Support: ?

### Templates ###

Overrides: porto/woocommerce/archive-product.php
porto/woocommerce/cart/cart-empty.php
porto/woocommerce/cart/cart-shipping.php
porto/woocommerce/cart/cart-totals.php
porto/woocommerce/cart/cart.php
porto/woocommerce/cart/cross-sells.php
porto/woocommerce/cart/mini-cart.php
porto/woocommerce/cart/proceed-to-checkout-button.php
porto/woocommerce/cart/shipping-calculator.php
porto/woocommerce/checkout/form-billing.php
porto/woocommerce/checkout/form-checkout.php
porto/woocommerce/checkout/form-coupon.php
porto/woocommerce/checkout/form-login.php
porto/woocommerce/checkout/form-pay.php
porto/woocommerce/checkout/form-shipping.php
porto/woocommerce/checkout/payment-method.php
porto/woocommerce/checkout/payment.php
porto/woocommerce/checkout/review-order.php
porto/woocommerce/checkout/thankyou.php
porto/woocommerce/content-product-cat.php
porto/woocommerce/content-product.php
gast-shop-child/woocommerce/content-single-product.php
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porto/woocommerce/loop/loop-start.php
porto/woocommerce/loop/no-products-found.php
porto/woocommerce/loop/orderby.php
porto/woocommerce/loop/pagination.php
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porto/woocommerce/myaccount/dashboard.php
porto/woocommerce/myaccount/downloads.php
porto/woocommerce/myaccount/form-add-payment-method.php
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porto/woocommerce/myaccount/form-edit-address.php
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porto/woocommerce/myaccount/form-lost-password.php
porto/woocommerce/myaccount/form-reset-password.php
porto/woocommerce/myaccount/lost-password-confirmation.php
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porto/woocommerce/myaccount/view-order.php
porto/woocommerce/order/form-tracking.php
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porto/woocommerce/order/order-details.php
porto/woocommerce/order/order-downloads.php
porto/woocommerce/order/tracking.php
porto/woocommerce/single-product/add-to-cart/simple.php
porto/woocommerce/single-product/add-to-cart/variable.php
porto/woocommerce/single-product/meta.php
porto/woocommerce/single-product/product-attributes.php
porto/woocommerce/single-product/product-image.php
porto/woocommerce/single-product/product-thumbnails.php
porto/woocommerce/single-product/rating.php
porto/woocommerce/single-product/related.php
porto/woocommerce/single-product/review-meta.php
porto/woocommerce/single-product/review-rating.php
porto/woocommerce/single-product/review.php
porto/woocommerce/single-product/sale-flash.php
porto/woocommerce/single-product/short-description.php
porto/woocommerce/single-product/tabs/tabs.php
porto/woocommerce/single-product/title.php
porto/woocommerce/single-product/up-sells.php
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### Product Bundles ###

Database Version: 6.3.3
Loopback Test: ?
Template Overrides: –

### WooCommerce PayPal Payments ###

Onboarded: –
Shop country code: AT
WooCommerce currency supported: ?
PayPal card processing available in country: –
Pay Later messaging available in country: –
Webhook status: –
Vault enabled: –
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: ?

### Action Scheduler ###

Complete: 1,546
Oldest: 2022-01-31 14:49:55 +0100
Newest: 2022-03-03 12:20:04 +0100

Failed: 29
Oldest: 2021-08-23 14:12:17 +0200
Newest: 2022-02-23 16:38:00 +0100

Pending: 3
Oldest: 2022-03-03 16:49:09 +0100
Newest: 2022-03-04 10:17:09 +0100

### Status report information ###

Generated at: 2022-03-03 12:22:05 +01:00
    Thread Starter zeilbauer

    (@zeilbauer)

    @tc2022

    Thank you for your input. Oh yes, we also use this plugin. I will start tests immediately and contact the developer if necessary.

    Hello,

    I will start tests immediately and contact the developer if necessary.

    Please refer to this documentation below to get more information to perform the test:
    How to do a conflict test.

    Let us know how it goes.

    • This reply was modified 2 years, 8 months ago by Igor H.
    Thread Starter zeilbauer

    (@zeilbauer)

    hallo @ihereira
    after we contacted different partners and some plugin updates were released in the last days, the problem seems to be solved now. Also a Yith plugin has been updated.

    thank you!

    Plugin Support Raif D. a11n

    (@rdeari)

    Hi @zeilbauer

    We are glad that you were able to solve the issue, looks like it was one of those updated plugins that caused the conflict.

    Thank you for letting us know ??

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Problem with 3D Secure pop up not displaying in chrome’ is closed to new replies.