Problem with 1.7.3: blank email and wrong link

  • Resolved edicolablack

    (@edicolablack)


    3 years, 10 months ago

    I updated the plugin to the new 1.7.3 release and it started to give me a problem: the email of the quote I receive is mostly blank and the link redirect me to the main Articles page, instead of the Order one.

    This is the email I receive now: https://i.postimg.cc/7L5Wt6my/Screenshot-109.png
    Whilst this is the one I was correctly receiving with 1.7.2: https://i.postimg.cc/t4SczPd5/Screenshot-110.png

    Luckily, the customers still received the right email, without any errors; the problem shows up only on my side.

    As of now, I rolledback to the previous version of the plugin, whilst waiting for a fix.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author pinal.shah

    (@pinalshah)

    Hi @edicolablack,

    I apologize for the issue you are facing. However, I’m unable to replicate it at the latest version at my end.

    WP: 5.7.1
    WC: 5.2.2
    Quotes: 1.7.3
    Theme: Storefront

    Can you kindly send me the WP admin access & FTP access to a staging site where I can replicate the issue?

    Please send the details on pinalj1612 at gmail dot com.

    I’ll look into this and get back to you asap.

    Thanks,
    Pinal

    Thread Starter edicolablack

    (@edicolablack)

    Hi @pinalshah,
    thank you for your reply.

    As you requested, I sent you an email with the WP Admin access data for the staging site.

    Hope you’ll be able to find the source of the problem.

    Kind regards.

    Plugin Author pinal.shah

    (@pinalshah)

    Thanks @edicolablack.

    For anyone who is facing such an issue, please make sure you update your customized email templates.

    Email Templates have been updated in the latest release (v1.7.3) to ensure compatibility with YayMail Pro plugin.

    Thanks,
    Pinal

    Thread Starter edicolablack

    (@edicolablack)

    Thank you for your assistance @pinalshah.

    After following your instructions you sent me, the plugin works perfectly again, as it used with the previous version.

    I’ll leave here a copy of your instructions, in case someone else find itself stuck with the same problem:

    1. Rename your customized templates (instead of deleting them so u can refer to them if needed in step 3).
    2. Copy the templates again by going to WooCommerce->Emails->Email template name->Manage
    3. Make the customization changes again and test if things work fine.
    4. Once things work fine, please delete the old templates.

    Kind regards.

Viewing 4 replies - 1 through 4 (of 4 total)
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