Problem while retrieving Auth for gmail

  • Resolved Fer_SD

    (@pamparrillo)


    4 years, 8 months ago

    Hi there,

    I have been using this plugin for a long time (Gmail with SMTP). A week ago, I noticed that emails from another forms plugin were not sent. Then, I tried the build-in Gmail API service. I accurately followed all the steps of the guide in order to setup the API. Unfortunately, the following message is now pinned on the top of my wp admin area:

    There was a problem while retrieving Auth for gmail: Could not json decode the token

    I repeated the whole process several times, even creating different projects, but I was not able to fix the problem. Besides, the plugin “General” tab is getting super slow unless I switch off my Gmail connection on the plugin settings. I cannot send a test email too, a critical error appears when I try it (“There was a critical error on your website. Please check your site administrator email inbox for instructions”).

    Plugin version: 2.1.1
    WP version: 5.4.2
    PHP version: 7.2.26

    Any ideas?

    Thanks in advance.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 16 through 20 (of 20 total)

  • I came searching with the same error

    “There was a problem while retrieving Auth for gmail: Could not json decode the token”

    Only set it up yesterday – the Email test worked fine with no error, but today when logging into WP Admin I see the above error.

    The only thing I can think it might be trying to send an email is the plugin Updraftplus Backups which email notifies me on a success full backup. TBF I could remove that plugin now as the host provides daily backups.

    Edit:
    I just looked in Updraftplus plugin and it has this message
    PHP event: code E_WARNING: json_decode() expects parameter 1 to be string, array given (line 177, wp-content/plugins/updraftplus/includes/Google/Auth/OAuth2.php)
    off to investigate ??

    • This reply was modified 4 years, 8 months ago by xgstq.

    I’m seeing this error.

    There was a problem while retrieving Auth for gmail: Could not json decode the token

    We are using Updraft Back plugin too. I look forward to see what you find.

    Plugin Author Gregor Capuder

    (@capuderg)

    Hi @xgstq and @edat,

    As posted on the previous page of this forum thread, please read this reply for the explanation to this error.

    Take care!

    Thread Starter Fer_SD

    (@pamparrillo)

    Update: the issue is back. In my case, upgrading Simple Calendar from v 3.1.31 to 3.1.33, I’m getting an AJAX ERROR on the email sending test page (Post SMTP). Besides, SMTP test on ports 25,465 and 587 was failed.

    Regards.

    Plugin Author Gregor Capuder

    (@capuderg)

    Hi @pamparrillo,

    could you please let me know which version of our plugin: WP Mail SMTP you are using?

    You mentioned “Post SMTP” – That is a different SMTP plugin. If you are using “Post SMTP” plugin you should contact their support, to resolve your issue.

    Take care!

Viewing 5 replies - 16 through 20 (of 20 total)
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