Problem when checking out with Debit / Credit Cards

Hi @mbri

Thanks for sharing the detail of your issue.

Could you please confirm that this issue just happened recently and it was working before?

Do you remember updating your theme or plugin/add new plugin, or making changes to your PayPal account etc?

If it was working before, I’d suggest you do a conflict test. Here is the full guide on how to do it: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

In regards to the log, we can move that later on if you can confirm / do the above recommended step.

Hi Thanks for the prompt reply.

I can confirm that the issue just happened recently, might be related to the last WP core update or other plugins or theme updates indeed.
I will organize the conflict test hopefully we will be able to spot the issue.
Regards

I can confirm it just started on one of my installations as well. Was working so must be a recent WP update, it does say “not tested with my version of WordPress”. When you choose the black credit card button nothing happens.

Same happened to our two webshops. Neither “WooCommerce PayPal Checkout Payment Gateway” nor “PayPal Plus for WooCommerce” does work.

We have switched to the default paypal gateway and it is working. It might be that this plugin has an issue related to the last WP core update.

@mbri – Before you switching to the PayPal Standard option, were you able to try a conflict test to see if that helped?

You mentioned that you had logs available, when you looked through the log files did you see any specific error codes or messages?

@virtualgeorge and @marvrue: Are you still having issues? Did you run a conflict test as well? If you also enabled error logging (Debug Log), you can check under `WooCommerce > Status > Logs” for a “paypal” log from today’s date (or the most recent date) to see if there are any error codes or messages available in the log file, then let us know.

@dynamiczach We have not tried a conflict test since the default gateway is doing the job.

I am happy to share the logs I have.

Here below you can see the bits where the errors are given.

04-19-2021 @ 11:35:58 - WC_Gateway_PPEC_Client::_process_response: acknowleged response body: Array
(
    [TOKEN] => EC-1DB16498LU1655807
    [SUCCESSPAGEREDIRECTREQUESTED] => false
    [TIMESTAMP] => 2021-04-19T09:35:58Z
    [CORRELATIONID] => 6a82853b142b4
    [ACK] => Failure
    [VERSION] => 120.0
    [BUILD] => 55475691
    [L_ERRORCODE0] => 10486
    [L_SHORTMESSAGE0] => This transaction couldn't be completed.
    [L_LONGMESSAGE0] => This transaction couldn't be completed. Please redirect your customer to PayPal.
    [L_SEVERITYCODE0] => Error
)

04-19-2021 @ 11:43:28 - WC_Gateway_PPEC_Client::_process_response: acknowleged response body: Array
(
    [ADDRESSOWNER] => PayPal
    [ADDRESSSTATUS] => None
    [TIMESTAMP] => 2021-04-19T09:43:28Z
    [CORRELATIONID] => 752b0da2e6c63
    [ACK] => Failure
    [VERSION] => 120.0
    [BUILD] => 55101542
    [L_ERRORCODE0] => 10011
    [L_SEVERITYCODE0] => Error
    [PENDINGREASON] => None
    [REASONCODE] => None
    [L_TAXABLE0] => true
)

Cheers

Hey there @mbri!

Thanks for the logs, looks like the gateway isn’t able to connect to Paypal correctly.

At this point, it would be better to do a conflict test to get to the bottom of the connection issues.

Do keep us posted on what you find in the conflict troubleshooting.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.