Problem when changing server no longer counts any visits

  • Resolved consolacionegea

    (@consolacionegea)


    12 months ago

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    Hello, today we have changed server and your plugin does not count any visit, until before the change it worked correctly, I do not know if you can help me or guide me to solve this problem since we are very happy with your plugin.

    Thank you very much.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Mostafa Soufi

    (@mostafas1990)

    Hi,

    Thank you for reaching out about the issue with our plugin after your server change. Let’s try to get this sorted out quickly:

    1. Check the Plugin Settings: Sometimes settings need a quick check or adjustment after moving to a new server.
    2. Clear Any Caches: If you have caching on your site, please clear it. This can often help.
    3. Reinstall the Plugin: Occasionally, reinstalling the plugin can fix these kinds of issues.

    If these steps don’t work, please let me know, and we can explore further solutions.

    Thread Starter consolacionegea

    (@consolacionegea)

    Good morning, we have already done these steps without any change, still no visitor appears.

    Thank you.

    Plugin Author Mostafa Soufi

    (@mostafas1990)

    Can you please disable Browscap Library in settings page and let me know how did it go?

    Thread Starter consolacionegea

    (@consolacionegea)

    Good morning, yes disabling that seems to have made your plugin work!!! Thank you very much, we will keep it deactivated then.

    Best regards and thanks.

    Plugin Author Mostafa Soufi

    (@mostafas1990)

    Sounds great, we’ll fix this issue for the next version.

    Best

Viewing 5 replies - 1 through 5 (of 5 total)
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