Problem when a person repeats the form with the same email

  • Resolved danisanlob

    (@danisanlob)


    2 years, 11 months ago

    Problem when a person repeats the form with the same email.

    When the form is repeated with the same email field.

    The notification you send does not modify the name and phone fields.

    Repeats the name and phone fields that were entered the first time.

    I don’t know how to fix it.

    For the rest, this plugin is great.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author reputeinfosystems

    (@reputeinfosystems)

    Hello,

    Regarding notification does not modify the name and phone fields, I have checked accordingly at our development server but I haven’t found any problem with that. So please provide the page URL where you face this issue, so I can check accordingly on that page and I can assist you in that direction.

    Thanks

    Plugin Author reputeinfosystems

    (@reputeinfosystems)

    Hello

    I will mark this topic as resolved as I didn’t hear from you for more than 24 hours.

    But feel free to reply back on this topic whenever you are available and we will assist you further.

    Have a nice day!

    Best Regards,
    BookingPress Team

    Thread Starter danisanlob

    (@danisanlob)

    Hello, I leave you here the URL but in the frontend it does everything correctly, the problem is that in the mail that sends the information of the name, email and telephone field. Always attach the same information, the one that was filled in the first form with is email.

    https://cuservi.com/book-a-demo/

    Plugin Author reputeinfosystems

    (@reputeinfosystems)

    Hello,

    I have checked accordingly at the website with provided URL and I have booked 2 appointments with the same email address but different details of name, and phone, and I have received both appointments’ email notifications with correct details.

    I have booked appointments for bookingpresstest1 and bookingpresstest2 customers and I’ve used ‘tyvixado@kellychibale-researchgroup-uct.com’ as the email address for both members. So as I have checked on site, I haven’t found any issue.

    For more references, please refer https://drive.google.com/file/d/1lA9kFt-_lKGFjh7EqM8joSozXuy7-vSZ/view?usp=sharing for both email notifications which I have received.

    Please check accordingly and let me know how it goes.

    Thanks,

    Thread Starter danisanlob

    (@danisanlob)

    Yeah that’s right!

    I don’t understand it, several developers have been doing tests and it always gave us the same problem, but your email has entered correctly.

    Thanks,

    Plugin Author reputeinfosystems

    (@reputeinfosystems)

    Hello @danisanlob,

    I think it would be great if you could record a small video of the steps on how to regenerate this issue and please send the link to access it so we can have a look and assist you further.

    Thanks,

Viewing 6 replies - 1 through 6 (of 6 total)
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