Problem using license

  • Resolved nateratches

    (@nateratches)


    1 year, 5 months ago

    We have a paid, active license, however when we click on the link to use said license, we get an error message of “Sorry, you are not allowed to access this page.” This happens to both me and my boss, who have full admin access to our website: productionproducts.net

    What does this sort of error message mean? Should we uninstall, and reinstall the plugin?

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  • Plugin Support Jawad Ahmed

    (@jawada)

    Hi @nateratches

    I’m sorry to hear that you’re experiencing issues with the plugin. Have you checked whether this is due to a conflict with your theme or another plugin?
    If the issue persists, we kindly request that you reach out to us directly on our official support forum via chat or ticket. We will work to promptly address the issue.

    Regards

Viewing 1 replies (of 1 total)
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