Problem use on other host provider

  • I’m testing the free version on a host provider (aruba.it) without encountering any problems. I’m considering purchasing the pro version but on another host provider (register.it) sending the form gets stuck, the hourglass remains and it doesn’t go forward. The form isn’t sent and the pdf isn’t generated. Is any special right required?

    This is the log:

    [03-Mar-2025 15:46:08 UTC] PHP Fatal error: Uncaught Mpdf\MpdfException: mbstring extension with mbregex support must be loaded in order to run mPDF. in /test/wp-content/plugins/generate-pdf-using-contact-form-7/inc/lib/mpdf/vendor/mpdf/mpdf/src/Mpdf.php:9658
    Stack trace: 0 /test/wp-content/plugins/generate-pdf-using-contact-form-7/inc/lib/mpdf/vendor/mpdf/mpdf/src/Mpdf.php(1034): Mpdf\Mpdf->_dochecks() 1 /test/wp-content/plugins/generate-pdf-using-contact-form-7/inc/front/class.cf7-pdf-generation.front.action.php(215): Mpdf\Mpdf->__construct(Array) 2 /test/wp-includes/class-wp-hook.php(326): Cf7_Pdf_Generation_Front_Action->wpcf7_pdf_attachment_script(Object(WPCF7_ContactForm)) 3 /test/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) 4 /test/wp-includes/plugin.php(565): WP_Hook->do_action(Array) 5 /test/wp-content/plugins/contact-form-7/include in /test/wp-content/plugins/generate-pdf-using-contact-form-7/inc/lib/mpdf/vendor/mpdf/mpdf/src/Mpdf.php on line 9658

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author ZealousWeb

    (@zealopensource)

    Dear @batidel,

    Thank you for reaching out to me. We have checked the plugin, and everything is working fine on our demo.

    Could you please create a support ticket for this issue using the following link?

    If you have any questions, feel free to ask. I’m here to assist you.

    Thank you,
    ZealousWeb

Viewing 1 replies (of 1 total)
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