Problem uploading

  • Resolved William Vinicius

    (@william-vinicius)


    1 year ago

    A problem with the plugin started this Saturday. I do the entire procedure of uploading an image, it completes the process, but the image is not sent to the server.

    I’ve already activated the WordPress debug, and it doesn’t show any errors.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support File Manager Support

    (@filemanagersupport)

    Hello William Vinicius

    This problem is quite common and typically arises due to file and folder permission issues. If you don’t have the necessary read-write permissions on your hosting server, it can prevent the file from being uploaded successfully.

    To address this, we recommend checking the file/folder permissions on your server and ensuring they are correctly configured. You can find detailed instructions on how to do this in the following article: [ WordPress File Permissions Guide].

    If you face any challenges with changing file permissions. Please consider getting in touch with your hosting provider.

    Thanks,
    WP File Manager Support Team

    Thread Starter William Vinicius

    (@william-vinicius)

    I’ve already checked the folder permissions, they’re all correct at 755. I’ve already changed it to 777 and it didn’t upload.

    I installed another similar plugin and it sends normally.

    shaunbowen

    (@shaunbowen)

    Not sure if it is related, but I am having problems uploading a .mobileconfig file using this plugin. Issues started this week.

    The inspector shows an error loading admin-ajax.php but only after I have tried to upload a file.

    Plugin Support File Manager Support

    (@filemanagersupport)

    Hello William Vinicius?and shaunbowen,

    Please update the plugin to the latest version.

    If the issue persists, kindly send us the debug logs at [email protected].

    We are awaiting your confirmation.

    Regards,
    WP File Manager Support Team

    shaunbowen

    (@shaunbowen)

    @filemanagersupport I have updated to the latest version and the issue still persists.

    I have also tried installing the plugin on a different website and it still won’t allow me to upload the file. I tried a .mobileconfig file and a .zip file, neither would work.

    The inspector shows the following error for admin-ajax.php: Failed to load resource: the server responded with a status of 403 ()

    Unfortunately I cannot view/download log files with the free version of this plugin, it says I need the Pro version.

    duplicatepagesupport

    (@duplicatepagesupport)

    Hey @shaunbowen,

    We’ve noticed that some users, including you, are having trouble uploading files due to certain security settings by hosting providers. We’ve fixed any issues on our end, but the hosting provider’s firewall may still be causing problems.

    To fix this, please contact your hosting provider and ask them to remove any blocks affecting our plugin. We’re also working with Wordfence to ensure everything is secure.

    Could you let us know your hosting provider’s name? This will help us work with them directly.

    Thank you for your understanding.

    Best regards,
    WP File Manager Support Team

Viewing 6 replies - 1 through 6 (of 6 total)
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