problem to change settings in Donation Form

  • Resolved adrianobuzz

    (@adrianobuzz)


    4 years, 6 months ago

    From Change Donation Form if I make any changes, e.g. enable Custom amount and click on Update, the new setting is not saved! I have WordPress 5.4.1 with the Impreza Child theme and use it as a WPBakery Builder

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Ben Meredith

    (@benmeredithgmailcom)

    Hi @adrianobuzz,

    Usually issues where settings don’t save come down to a plugin or theme conflict. We are not aware of any conflict with the Impreza theme or WP Bakery. The fastest way to get to the bottom of this will be to troubleshoot whether it’s a plugin conflict. We wrote this document (complete with video) on how to do that. https://givewp.com/documentation/resources/troubleshoot-wordpress-websites-health-check/

    If you can pinpoint a specific problem using that tutorial, or a plugin that is causing an issue, we are happy to dig into it from our side.

    Thanks!

    Plugin Support Matheus Martins

    (@matheusfd)

    Hey @adrianobuzz,

    Just checking in on this issue. We’d love to hear whether our support helped resolve the problem or not.

    Do you still need assistance here?

    If you’re all set, I’d really appreciate a rating here. If you still need help, reply and we’ll make sure everything is handled.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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