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Resolved

(@hommealone)

Hi. We’re having trouble getting all of our products synced with our Facebook store. We have roughly a dozen (mostly “variable”) products, which all show up in our website’s WooCommerce shop. Approximately the first dozen products that we created synced to our Facebook store properly. The products we created later are not showing up in the Facebook store.

In the Product edit screen of the products which do not synch, in the “Facebook Product Sync” meta box, none of the Variant IDs have Facebook ID links next to them.

We’ve read the documents at:
https://woocommerce.com/document/facebook-for-woocommerce/#sync-issues
https://woocommerce.com/document/facebook-for-woocommerce-products-are-not-displaying-in-facebook-shop/

None of the suggestions there helped.

We’ve tried many different things already:

We made sure that the “Sync and Show” option is checked for all products.
We have re-synced all products.
We confirmed that these are not being excluded on the WooCommerce > Facebook > Product Sync tab – either by product or category.
We have tried “Facebook: Delete Background Sync Jobs”, and also “Regenerate the product attributes lookup table” for the problem products, under WooCommerce Status > Tools.
We have disconnected and re-connected from Facebook.
We have disabled our cache (WP Optimize cache) and tried re-syncing after that was disabled.

In the error log for the Facebook for WooCommerce (WooCommerce > Status > Logs), I see errors like these:

02-01-2023 @ 18:23:50 - Response
code: 400
message: Bad Request
body: {"error":{"message":"Unsupported get request. Object with ID '5668843793181466' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https:\/\/developers.facebook.com\/docs\/graph-api","type":"GraphMethodException","code":100,"error_subcode":33,"fbtrace_id":"AqSxoB97lhiwKeVT4yOBrVV"}}

...

02-01-2023 @ 18:42:15 - Response
code: 400
message: Bad Request
body: {"error":{"message":"Unsupported get request. Object with ID '5668843793181466' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https:\/\/developers.facebook.com\/docs\/graph-api","type":"GraphMethodException","code":100,"error_subcode":33,"fbtrace_id":"Atjp0nuJs8nV1asIua9kIc6"}}

And finally, here is our WooCommerce “Status”:

`
### WordPress Environment ###

WordPress address (URL): https://[redacted]
Site address (URL): https://[redacted]
WC Version: 7.3.0
REST API Version: ?</img> 7.3.0
WC Blocks Version: ?</img> 9.1.5
Action Scheduler Version: ?</img> 3.4.0
Log Directory Writable: ?</img>
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: –
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 64 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.84.0
OpenSSL/1.1.1p

SUHOSIN Installed: –
MySQL Version: 5.7.41
Max Upload Size: 64 MB
Default Timezone is UTC: ?</img>
fsockopen/cURL: ?</img>
SoapClient: ?</img>
DOMDocument: ?</img>
GZip: ?</img>
Multibyte String: ?</img>
Remote Post: ?</img>
Remote Get: ?</img>

### Database ###

WC Database Version: 7.3.0
WC Database Prefix: wp_kts_2_0_
Total Database Size: 8.71MB
Database Data Size: 7.81MB
Database Index Size: 0.90MB
wp_kts_2_0_woocommerce_sessions: Data: 0.36MB + Index: 0.01MB + Engine MyISAM
wp_kts_2_0_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_kts_2_0_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_kts_2_0_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_kts_2_0_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp_kts_2_0_gglcptch_allowlist: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_kts_2_0_postmeta: Data: 0.51MB + Index: 0.17MB + Engine MyISAM
wp_kts_2_0_posts: Data: 0.83MB + Index: 0.06MB + Engine MyISAM
wp_kts_2_0_termmeta: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wp_kts_2_0_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_kts_2_0_term_relationships: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_kts_2_0_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
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wp_kts_2_0_tm_tasks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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### Post Type Counts ###

acf: 3
acf-field: 9
acf-field-group: 3
attachment: 192
jb_store_css: 11
jetpack_migration: 2
jp_img_sitemap: 2
jp_sitemap: 2
jp_sitemap_master: 2
nav_menu_item: 7
page: 18
post: 2
product: 18
product_variation: 50
revision: 108
shop_order: 2
slideshow: 13
text-blocks: 2
wpcf7_contact_form: 1

### Security ###

Secure connection (HTTPS): ?</img>
Hide errors from visitors: ?</img>

### Active Plugins (38) ###

Advanced Custom Fields: by WP Engine – 6.0.7
Blackhole for Bad Bots: by Jeff Starr – 3.3.5
BBQ Firewall: by Jeff Starr – 20221002
Classic Editor: by WordPress Contributors – 1.6.2
Classic Widgets: by WordPress Contributors – 0.3
Honeypot for Contact Form 7: by Nocean – 2.1.1
Contact Form 7: by Takayuki Miyoshi – 5.7.3
Custom Post Type UI: by WebDevStudios – 1.13.4
Custom Upload Dir: by Ulf Benjaminsson – 3.4.6
Disable XML-RPC: by Philip Erb – 1.0.1
Facebook for WooCommerce: by Facebook – 3.0.9
reCaptcha by BestWebSoft: by BestWebSoft – 1.70
Health Check & Troubleshooting: by The www.remarpro.com community – 1.5.1
Heartbeat Control by WP Rocket: by WP Rocket – 2.0
HTML Editor Syntax Highlighter: by James Bradford – 2.4.4
Jetpack Boost: by Automattic - Jetpack Site Speed team – 1.7.0
Jetpack: by Automattic – 11.7.1
Limit Login Attempts Reloaded: by Limit Login Attempts Reloaded – 2.25.11
Really Simple SSL: by Really Simple Plugins – 6.1.1
Remove Widget Titles: by Stephen Cronin – 1.0
Text Blocks: by Hal Gatewood – 1.5.3
Sassy Social Share: by Team Heateor – 3.3.45
Scripts n Styles: by unFocus Projects – 3.5.2
Simple Mail Address Encoder: by TobyU – 1.7
Easy Updates Manager: by Easy Updates Manager Team – 9.0.14
Advanced Editor Tools (previously TinyMCE Advanced): by Automattic – 5.6.0
Toggle The Title: by Avner Komarow – 1.4
Widget Options: by Widget Options Team – 3.8.10
Open Graph and Twitter Card Tags: by WPExperts – 3.3.0
WooCommerce Payments: by Automattic – 5.4.0
WooCommerce PayPal Payments: by WooCommerce – 2.0.2
WooCommerce Shipping & Tax: by WooCommerce – 2.2.1
WooCommerce: by Automattic – 7.3.0
WordPress Importer: by wordpressdotorg – 0.8
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.2.10

WPCore Plugin Manager: by Stuart Starr – 1.9.1
YITH WooCommerce Product Gallery & Image Zoom: by YITH – 2.17.0
Zero Spam for WordPress: by Highfivery LLC – 5.4.4

### Inactive Plugins (6) ###

Bootstrap for Contact Form 7: by Felix Arntz – 1.4.8
Force Login: by Kevin Vess – 5.6.3
Hello Dolly: by Matt Mullenweg – 1.7.2
Login Security Solution: by Daniel Convissor – 0.56.0
Social Media and Share Icons (Ultimate Social Media): by UltimatelySocial – 2.8.0
Widget CSS Classes: by Jory Hogeveen – 1.5.4.1

### Dropin Plugins (1) ###

maintenance.php: maintenance.php

### Must Use Plugins (1) ###

Health Check Troubleshooting Mode: by  – 1.8.1

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?</img>
Enforce Approved Product Download Directories: –
Order datastore: WC_Order_Data_Store_CPT

### WC Pages ###

Shop base: #596 - /shop/
Cart: #597 - /cart/
Checkout: #598 - /checkout/
My account: #599 - /my-account/
Terms and conditions: ?</img> Page not set

### Theme ###

Name: _tk
Version: 1.1.10
Author URL: https://themekraft.com/
Child Theme: ?</img> – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?</img>

### Templates ###

Overrides: _tk/archive-product.php version 2.0.0 is out of date. The core version is 3.4.0
Outdated Templates: ?</img>
					
					
						Learn how to update

### Subscriptions ###

WCS_DEBUG: ?</img> No
Subscriptions Mode: ?</img> Live
Subscriptions Live URL: https://[redacted]
Subscriptions-core Library Version: 5.3.1
Subscription Statuses: –
WooCommerce Account Connected: ?</img> Yes
Active Product Key: ?</img> No

### Store Setup ###

Country / State: United States (US) — New York

### Subscriptions by Payment Gateway ###


### Payment Gateway Support ###

WooCommerce Payments: products
refunds
multiple_subscriptions
subscription_cancellation
subscription_payment_method_change_admin
subscription_payment_method_change_customer
subscription_payment_method_change
subscription_reactivation
subscription_suspension
subscriptions
gateway_scheduled_payments
tokenization
add_payment_method

Cash on delivery: products

### WooCommerce PayPal Payments ###

Onboarded: ?</img>
Shop country code: US
WooCommerce currency supported: ?</img>
Advanced Card Processing available in country: ?</img>
Pay Later messaging available in country: ?</img>
Webhook status: –
Vault enabled: ?</img>
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –
Tracking enabled: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ?</img> Next scheduled: 2023-02-02 21:40:04 -05:00
Options: ?</img>
Notes: 98
Onboarding: completed

### WooCommerce Payments ###

Version: 5.4.0
Connected to WPCOM: Yes
Blog ID: 136832252
Account ID: acct_1KWSrN2H41yAxc0P

### Action Scheduler ###

Complete: 146
Oldest: 2023-01-02 00:20:08 -0500
Newest: 2023-02-01 18:20:12 -0500

Pending: 2
Oldest: 2023-02-01 21:20:03 -0500
Newest: 2023-02-01 21:20:03 -0500


### Status report information ###

Generated at: 2023-02-01 18:56:20 -05:00
`

Any suggestions for further troubleshooting or solutions we might try would be greatly appreciated!

Viewing 2 replies - 16 through 17 (of 17 total)

← 1 2

Thread Starter hommealone
(@hommealone)

2 years, 1 month ago

Thanks, I will try that. Is that better than the options available from the admin WooCommerce > Status > Tools tab:

Facebook: Reset all products
This tool will reset Facebook settings for all products on your WooCommerce store.

Facebook: Delete all products from your Facebook Catalog
This tool will delete all products from your Facebook Catalog.

Also: Which should I run: Reset all products, Delete all products, or both?
anastas10s
(@anastas10s)

2 years, 1 month ago
Hi there @hommealone

Just to note:
1. The tool to delete/ reset products might take some time, depending on the number of products in your catalog.
2. The tool to delete catalog products only deletes products in the WooCommerce store due to limitations in the Meta API. Products added to the Facebook catalog by other sources or currently unlinked cannot be deleted by this tool. You might need to contact Meta support to have these deleted.
The related documentation can be found linked here.

Prior to that, kindly make sure the latest version of the Facebook for WooCommerce plugin is activated (version 3.0.12).

My personal preference would be to use the code snippets. It is a matter of preference, rather than better, or otherwise.

I trust that points you in the right direction, but if you have more questions, let us know. We’re happy to help.

Viewing 2 replies - 16 through 17 (of 17 total)

← 1 2

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