Problem Sync data for manual orders

  • Resolved michelangelobencivenga

    (@michelangelobencivenga)


    4 years, 2 months ago

    Hi there,
    I have this plugin installed on my site. It works correctly for the orders that arrive from standard checkout in woocommerce.
    But I need to add manual orders from ActiveCampaign and Zapier.
    When I create and order via rest api and change the status of order to complete, the orders data isn’t sent to AC, so I can’t see order details in recent activities, and in the specific module Woocommerce in contact page info.
    How I can do to let the plugin activate and work correctly with rest api orders?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author equalserving

    (@equalserving)

    On the plugin configuration page, the Subscribe Event is set to Order Completed.
    You created the order manually.
    You changed the order status to Completed
    But the order details do not get submitted to ActiveCampaign.
    Is this correct?

    The reason this is happening is because the opt-in field is not checked.
    That field is not available for entry when you create the order manually.

    You must enable Custom Fields to be displayed on the order page.
    And be sure to mark the opt-in field yes.

    If you need help finding where to enable the display of the custom field check these two posts –
    https://www.greengeeks.com/tutorials/article/custom-fields-not-showing-up-in-wordpress/
    https://www.wpeka.com/wordpress-custom-fields.html

    Thread Starter michelangelobencivenga

    (@michelangelobencivenga)

    Hi,
    I’ve thought that the problem could be the custom field in the same order.
    Can you suggest a function to add the custom field activecampaign with value 0 to all orders from Zapier?
    Moreover, I saw that the timestamp of data sent to AC is out of plus 7 hours, So the time of the order in woocommerce isn’t the same.
    What’s the problem?

    Plugin Author equalserving

    (@equalserving)

    I can’t help you with that – you would have to write a custom function to populate that field on import.

    As far as the timestamp issue – check your AC configuration. AC Support can help you with that. We are not affiliated with AC.

Viewing 3 replies - 1 through 3 (of 3 total)
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