Problem – Reply to customer

  • Resolved filipshoplet

    (@filipshoplet)


    3 months, 3 weeks ago

    I need to create a workflow that looks as follows:
    1. a customer contacts me through a form on the website.
    2. we get an email notification to [email protected]
    3. responding to the message, the reply should be sent to the email that the customer has specified in the form.

    I don’t see the option “reply to the address provided by the customer” in the email form options.
    With the current settings I get notifications from the [email protected] mailbox and the reply to the message is also directed to [email protected].

    How to change this to always reply to the customer?
    If this can’t be done from the admin panel then I can edit php, just please tell me where to look for this in the files.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter filipshoplet

    (@filipshoplet)

    I have “Notification Mail to Admin” enabled
    Email’s recipient is set as [email protected] because I want to get notifications to this email.
    Email’s sender is the same.

    Can I provide some variable in Email’s reply target so that it uses a field from the form to insert the customer’s email address?

    Plugin Support putra1arya

    (@putra1arya)

    Hello @filipshoplet,
    Did you mean when you get the notification,your website will send reply automaticly to user?
    If so, then our form can’t do that.
    Our form can only send notifications to your admin when the user submits the form.
    That means our form can only get to your step 2, for step 3 you need to do it manually.
    And for Email Reply, it only changes the email you want to send the reply to. The email will be static, it only adds the email that you assign there for the reply email. If you want to reply to your customer then you need to change it manually when you replying the email.

    • This reply was modified 3 months, 3 weeks ago by putra1arya.
    Thread Starter filipshoplet

    (@filipshoplet)

    I just meant that since the customer gives me his e-mail in the form, I would like to use it so that in the notification that I get from the system by clicking “Reply” the customer’s e-mail address is selected for me.
    So that I don’t have to, when replying to the message that I get automatically from the system that the customer has filled out the form, change the e-mail address, but when replying to it I would automatically send an e-mail to the customer’s address that he gave me in the system.

    Plugin Support putra1arya

    (@putra1arya)

    Yes, but we don’t have that feature yet.
    The Email Reply will change the email in reply to the one you set on the setting. But it cannot be set dinamicly, which mean it cannot change the email based on the customer that submit the form.
    But we will add your suggestion to our feature request list.

Viewing 4 replies - 1 through 4 (of 4 total)
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