Problem receiving emails on gmail addresses

  • Resolved alexisfontana74

    (@alexisfontana74)


    1 year, 5 months ago

    Hello,

    I’m having a problem receiving emails on gmail addresses.

    When I set up a gmail address as the recipient of contact requests, likewise when I’m a customer and I fill in the form with a gmail address, I don’t receive the forms in my mailbox. But when I use a hotmail address, it works. Can you please help me to understand why?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Md Abdullah Al Arif

    (@faithcoder)

    Hi @alexisfontana74,

    We barely find this type of issue with Gmail. Gmail is the most convenient way to receive email. Please check your spam/junk folder on your Gmail end, if the email reaches there. Also, check your SMTP status on your server end with this plugin.

    Regards

    Arif

    Thread Starter alexisfontana74

    (@alexisfontana74)

    Hello,

    Thank you for your feedback.

    I have installed WP Mail SMTP and when I send an email to @gmail.com, I get the following error message:

    The mailer you’ve selected (mail) is not currently supported by our Domain Checker.

    I get the same message when I send to an @hotmail.fr address.

    However, I do receive the contact requests sent when I use the hotmail address.

    Can you please help me to understand?

    Plugin Support Md Abdullah Al Arif

    (@faithcoder)

    Hi,

    There are a few options you can check in the WP mail smtp plugin. WP Mail SMTP supports different mailer options, such as SMTP, SendinBlue, and other email services. Changing the mailer to one of these supported options can resolve the issue. To do this, go to the WP Mail SMTP settings in your WordPress dashboard and update the mailer settings to use SMTP or another supported mailer.

    Ensure that your email configuration (SMTP settings, sender email, etc.) is correctly set up within WP Mail SMTP. You can also get help from your hosting support regarding this matter.

    Regards

    Arif

    Thread Starter alexisfontana74

    (@alexisfontana74)

    Hello,

    Thank you for your feedback.

    I’ve just informed the host to ask for the SMTP data.

    I’ll let you know if I need anything.

    All the best,

Viewing 4 replies - 1 through 4 (of 4 total)
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