Problem on the Header creating new pages using Intrace Template

  • Resolved Jose Angel Navarro

    (@angelguitarrist)


    1 month, 4 weeks ago

    Hello. I really need your help because I can’t find the error that I got on the header when I try to create a new pages because In the place where the logo should be, a generic meaningless text appears. However, in the first pages created the header is correct. If you browse through the pages that are in the main menu you will see that the company logo appears in the center. ([ redundant link deleted ]) but when you browse FAQ or Privacy Policy the logo disappears and is replaced by meaningless text. I am really frustrated that I cannot find the error because I have invested a lot of time in the design of this website. I love the template and would like to keep it and save all the work done. Can you help me with this issue?. My name is Angel and I’m a graphic designer and web developer. My company email is [ posted email deleted ]. Any help will be very welcome. Thanks in advance

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter Jose Angel Navarro

    (@angelguitarrist)

    Hi there, for more information about the issue I got it’s important to let you know that I already tried making a clone from a working page and as soon as I rename the new page like FAQ or Privacy Policy the same header mistake appear. Perhaps the problem is on the canonical url that’s is duplicated but I can’t find it. Can someone help me with this?. The domain in fact is [ redundant link deleted ] and the pages with the error are FAQ and Privacy Policy

    Plugin Support putra1arya

    (@putra1arya)

    Hi,
    Could you add the screenshot to your explanation?
    I checked your FAQ and Privacy Policy but didn’t find anything unusual.

    View post on imgur.com
    Thread Starter Jose Angel Navarro

    (@angelguitarrist)

    Hi there. It was am error with the header. I decided to change the default header for another block session and the problem disappeared. Before, every time I tried to create a new page the logo was replaced by a meaningless text. After many attempts I decided to change the header. I’m pretty sure it was something wrong with the theme related with the default header because I was trying to remake the original header and it doesn’t work right. Also, after this problem appeared the SEO is reporting a double canonical URL but I can’t find the second one to delete it. Gutenverse has amazing themes and I love to work with. Anyway, I really appreciate your contact and help even when I burned my brain trying to find the error and finally the decision to change the header gave me the solution. To be honest with you, I liked more the default header but this one it doesn’t look bad at all. This is a website for a customer and he likes the final result. Thanks a lot

    Plugin Support gowinda

    (@gowinda)

    Hi,

    Glad to hear it’s working for you! However, we’d love to replicate the issue you experienced so we can prevent it from happening again in the future. and if you have any other questions, please do not hesitate to ask!

    Thank you for trusting our plugin for your project. If you’re satisfied with it, a 5-star review would be greatly appreciated!

    Best Regards,
    Gutenverse Support

Viewing 4 replies - 1 through 4 (of 4 total)
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