Problem on new settings new account

  • Hi, I had to deactivate and remove one of my Merchant accounts and then connect a new one, but once the account has been deleted, even deactivated, by removing and reinstalling the plugin, I can no longer connect the WordPress plugin to Google Merchant, in the sense that The loading wheel appears on the “settings” page but then it rotates endlessly without loading anything. What can I do?

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  • Hi @fabiophoenix,

    I can imagine the frustration. You can resolve the issue by completely disconnecting the plugin from the debug page and setting it up afresh. Here are the steps:

    • Go to this debug page: example.com/wp-admin/admin.php?page=connection-test-admin-page (replace example.com with your domain name)
    • Under Merchant Center, click MC Disconnect
    • Under Google Account, click Disconnect Google Account
    • Go to Marketing > Google Listing & Ads and initiate the connection.

    That should allow you to complete the setup. If you come across any issues, please create a support thread and share a screenshot.

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