Problem multiple tags subscriber

I have exactly the same problem.. It doesn’t send the automation triggered to the tag because someone is already on the list.

I am spinning my head to get this sorted.. Thanks for your help!

Chantal

Hi @davide46gianna, @puurchantal,

Unfortunately, this is just a limitation of Mailchimp and how the audience and tagging system works. All of the automation tooling they have in place is tied to new members being added to an audience.

If you create a separate form with the same audience but a different tag/set of tags, the previous tags will be replaced with the tags on the new form. Updating an audience member is not an additive operation, it simply overwrites what is there.

If someone wanted to make it an additive operation, they would need to write some custom API functionality that would fetch a user from Mailchimp (based on email), load the existing configuration, update it with the values in the form, and send it back to Mailchimp. That could probably be integrated with our plugin using the hooks we make available, but it’s not an intended use.

MailChimp Members API Docs
Our Plugin Hooks

Jon

Thank you so much for your clarification, Jon!

It all makes sense now. I found my workaround by creating groups. Fortunately, your plugin can take care of it all for me. And it works perfectly.

Thanks again,
Chantal