Problem loading images on mobile

Hello
Do you have any cache / lazy load plugin installed?

Hello! We don’t have any cache plugin activated, the only cache we have could be at a server level but we can’t manage that. The problem is only on mobile and only when the shortcode is added in the Gutenberg editor.

Hello
In that case, we need to further investigate on this. Can you please send a message to https://portal.themefic.com/support/

Done, thanks!

Hello

We would like to know if there is any update on this? If the issue is solved, can we mark this ticket as Complete?

Hello, It was solved, thanks.

Thank u for confirming!

I have a similar problem: On mobile, only the “before” mage gets shown. The slider is there, but the “after” image is not revealed. Lazy Loading is deactivated in the theme, no chachign at the moment.

Hello @veristore
This kind of issue is related to the website specific, we will have to check in details, Could you please send a message to https://portal.themefic.com/support/

The latest version seems to have resolved the issue. Thanks.