Problem loading CSS

Hi @okkocomunicazione !

Smart workaround ??!

Can you please check whether the issue is present if you switch the theme to a default one like Storefront? From what we can understand this sounds like your theme is not properly loading the CSS thus you are seeing that issue.

Thank you!

Hi Raif,

yes, we have already tried using another basic theme (Twenty-Twenty) but the problem persists. What we have noticed, I repeat, is that this error only occurs with pages linked to Woocommerce (shop page, product page, etc).

Thank you.

Hi @okkocomunicazione

already tried using another basic theme

Thanks for trying that.

this error only occurs with pages linked to Woocommerce

We’d like to check if your hosting environment setup meets our WooCommerce Server Recommendations: https://woocommerce.com/document/server-requirements/. Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Hello Margaret,

I’ll paste the Woocommerce report here:

### WordPress Environment ###

WordPress address (URL): https://b2b.okkodesign.it
Site address (URL): https://b2b.okkodesign.it
WC Version: 6.4.1
REST API Version: ? 6.4.1
WC Blocks Version: ? 7.2.2
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.3.2
Log Directory Writable: ?
WP Version: 5.9.3
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: it_IT
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.29
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1n-fips

SUHOSIN Installed: –
MySQL Version: 5.7.32-35-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.4.1
WC Database Prefix: qkl_
Dimensione totale database: 346.00MB
Dimensione dati database: 300.02MB
Dimensione indice database: 45.98MB
qkl_woocommerce_sessions: Dati: 1.02MB + indice: 0.02MB + motore InnoDB
qkl_woocommerce_api_keys: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
qkl_woocommerce_attribute_taxonomies: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
qkl_woocommerce_downloadable_product_permissions: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
qkl_woocommerce_order_items: Dati: 0.09MB + indice: 0.05MB + motore InnoDB
qkl_woocommerce_order_itemmeta: Dati: 1.52MB + indice: 0.78MB + motore InnoDB
qkl_woocommerce_tax_rates: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
qkl_woocommerce_tax_rate_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
qkl_woocommerce_shipping_zones: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
qkl_woocommerce_shipping_zone_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
qkl_woocommerce_shipping_zone_methods: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
qkl_woocommerce_payment_tokens: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
qkl_woocommerce_payment_tokenmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
qkl_woocommerce_log: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
qkl_actionscheduler_actions: Dati: 0.41MB + indice: 0.58MB + motore InnoDB
qkl_actionscheduler_claims: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
qkl_actionscheduler_groups: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
qkl_actionscheduler_logs: Dati: 0.39MB + indice: 0.22MB + motore InnoDB
qkl_commentmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
qkl_comments: Dati: 0.13MB + indice: 0.09MB + motore InnoDB
qkl_duplicator_pro_entities: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
qkl_duplicator_pro_packages: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
qkl_e_events: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
qkl_jet_post_types: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
qkl_jet_smart_filters_indexer: Dati: 2.52MB + indice: 0.00MB + motore InnoDB
qkl_jet_taxonomies: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
qkl_links: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
qkl_mailchimp_carts: Dati: 0.20MB + indice: 0.00MB + motore InnoDB
qkl_mailchimp_jobs: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
qkl_mclean_refs: Dati: 0.05MB + indice: 0.00MB + motore InnoDB
qkl_mclean_scan: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
qkl_myCRED_log: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
qkl_nextend2_image_storage: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
qkl_nextend2_section_storage: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
qkl_nextend2_smartslider3_generators: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
qkl_nextend2_smartslider3_sliders: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
qkl_nextend2_smartslider3_sliders_xref: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
qkl_nextend2_smartslider3_slides: Dati: 0.02MB + indice: 0.11MB + motore InnoDB
qkl_options: Dati: 6.06MB + indice: 0.16MB + motore InnoDB
qkl_postmeta: Dati: 145.56MB + indice: 15.95MB + motore InnoDB
qkl_posts: Dati: 74.50MB + indice: 4.58MB + motore InnoDB
qkl_raneri_danea_scheduled: Dati: 21.55MB + indice: 0.00MB + motore InnoDB
qkl_sgs_log_events: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
qkl_sgs_log_visitors: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
qkl_termmeta: Dati: 0.09MB + indice: 0.16MB + motore InnoDB
qkl_terms: Dati: 0.08MB + indice: 0.09MB + motore InnoDB
qkl_term_relationships: Dati: 3.50MB + indice: 2.41MB + motore InnoDB
qkl_term_taxonomy: Dati: 0.09MB + indice: 0.11MB + motore InnoDB
qkl_usermeta: Dati: 1.34MB + indice: 0.47MB + motore InnoDB
qkl_users: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
qkl_wc_admin_notes: Dati: 0.06MB + indice: 0.00MB + motore InnoDB
qkl_wc_admin_note_actions: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
qkl_wc_category_lookup: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
qkl_wc_customer_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
qkl_wc_download_log: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
qkl_wc_order_coupon_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
qkl_wc_order_product_lookup: Dati: 0.11MB + indice: 0.06MB + motore InnoDB
qkl_wc_order_stats: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
qkl_wc_order_tax_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
qkl_wc_product_attributes_lookup: Dati: 2.52MB + indice: 2.52MB + motore InnoDB
qkl_wc_product_meta_lookup: Dati: 3.52MB + indice: 6.02MB + motore InnoDB
qkl_wc_rate_limits: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
qkl_wc_reserved_stock: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
qkl_wc_tax_rate_classes: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
qkl_wc_webhooks: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
qkl_wdp_orders: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
qkl_wdp_order_items: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
qkl_wdp_rules: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
qkl_wfblockediplog: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
qkl_wfblocks7: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
qkl_wfconfig: Dati: 2.52MB + indice: 0.00MB + motore InnoDB
qkl_wfcrawlers: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
qkl_wffilechanges: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
qkl_wffilemods: Dati: 6.52MB + indice: 0.00MB + motore InnoDB
qkl_wfhits: Dati: 0.14MB + indice: 0.05MB + motore InnoDB
qkl_wfhoover: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
qkl_wfissues: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
qkl_wfknownfilelist: Dati: 2.52MB + indice: 0.00MB + motore InnoDB
qkl_wflivetraffichuman: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
qkl_wflocs: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
qkl_wflogins: Dati: 0.17MB + indice: 0.06MB + motore InnoDB
qkl_wfls_2fa_secrets: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
qkl_wfls_settings: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
qkl_wfnotifications: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
qkl_wfpendingissues: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
qkl_wfreversecache: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
qkl_wfsnipcache: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
qkl_wfstatus: Dati: 0.13MB + indice: 0.11MB + motore InnoDB
qkl_wftrafficrates: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
qkl_wpfront_ure_login_redirect: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
qkl_wpfront_ure_options: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
qkl_wpfront_ure_post_type: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
qkl_wpfront_ure_taxonomy: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
qkl_wpvivid_scan_result: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
qkl_wpvivid_unused_uploads_files: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
qkl_wt_iew_action_history: Dati: 0.09MB + indice: 0.00MB + motore InnoDB
qkl_wt_iew_cron: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
qkl_wt_iew_ftp: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
qkl_wt_iew_mapping_template: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
qkl_yoast_indexable: Dati: 19.55MB + indice: 8.77MB + motore InnoDB
qkl_yoast_indexable_hierarchy: Dati: 1.52MB + indice: 1.03MB + motore InnoDB
qkl_yoast_migrations: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
qkl_yoast_primary_term: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
qkl_yoast_seo_links: Dati: 0.09MB + indice: 0.06MB + motore InnoDB
qkl_ywdpd_exclusion_list_table: Dati: 0.02MB + indice: 0.03MB + motore InnoDB

### Post Type Counts ###

attachment: 5845
custom_css: 1
custom-css-js: 5
customize_changeset: 6
elementor_library: 48
iubenda_form: 1
jet-engine-booking: 5
jet-menu: 4
jet-popup: 4
jet-smart-filters: 7
jet-theme-core: 3
jet-woo-builder: 10
nav_menu_item: 20
page: 19
post: 6
product: 5644
revision: 3699
shop_coupon: 2
shop_order: 60
wcb2b_group: 1
wp_global_styles: 1
yaymail_template: 11
ywdpd_discount: 88

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (33) ###

weLaunch Framework: by weLaunch.io – 1.0.10
Simple Custom CSS and JS: by SilkyPress.com – 3.39
Elementor: by Elementor.com – 3.6.5
Cookie and Consent Solution for the GDPR & ePrivacy: by iubenda – 2.5.91
JetBlocks For Elementor: by Crocoblock – 1.3.2
JetElements For Elementor: by Crocoblock – 2.6.4
JetEngine: by Crocoblock – 2.11.8
JetPopup: by Crocoblock – 1.5.6
JetSearch For Elementor: by Crocoblock – 2.1.17
JetSmartFilters: by Crocoblock – 2.3.11
JetTabs For Elementor: by Crocoblock – 2.1.17
JetThemeCore: by Crocoblock – 2.0.0
JetWooBuilder For Elementor: by Crocoblock – 1.12.4
Mailchimp for WooCommerce: by Mailchimp – 2.6.2
Make Column Clickable Elementor: by Fernando Acosta – 1.4.0
PixelYourSite: by PixelYourSite – 9.0.0
SiteGround Optimizer: by SiteGround – 7.0.9
SVG Support: by Benbodhi – 2.4.2
WooCommerce B2B Sales Agents: by Code4Life – 1.1.3
WooCommerce B2B: by Code4Life – 3.0.9
WooCommerce Stripe Gateway: by WooCommerce – 6.3.0
WooCommerce Custom Payment Gateway: by WPRuby – 1.3.5
WooCommerce PayPal Payments: by WooCommerce – 1.7.0 (aggiornamento alla versione 1.8.0 disponibile)
Punti premio WooCommerce: by weLaunch – 1.1.13
WooCommerce Smart Coupons: by StoreApps – 4.35.0
WooCommerce: by Automattic – 6.4.1
Wordfence Security: by Wordfence – 7.5.9
Yoast SEO: by Team Yoast – 18.8
WPFront User Role Editor: by Syam Mohan – 3.2.1.11184
YayMail - WooCommerce Email Customizer: by YayCommerce – 2.9
YITH WooCommerce Dynamic Pricing and Discounts Premium: by YITH – 3.5.0
YITH WooCommerce Order & Shipment Tracking Premium: by YITH – 2.1.0
YITH WooCommerce Product Bundles Premium: by YITH – 1.12.0

### Inactive Plugins (1) ###

WP Rollback: by GiveWP.com – 1.7.1

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
yith_bundle (yith_bundle)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #8 - /negozio/
Carrello: #9 - /carrello/
Pagamento: #10 - /pagamento/
Il mio account: #11 - /account/
Termini e condizioni: ? La pagina non è impostata

### Theme ###

Name: Hello Elementor Child
Version: 1.0.0
Author URL: https://crocoblock.com/
Child Theme: ?
Parent Theme Name: Hello Elementor
Parent Theme Version: 2.5.0
Parent Theme Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
WooCommerce Support: ?

### Templates ###

Overrides: /home/customer/www/b2b.okkodesign.it/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/cart/cart-empty.php
/home/customer/www/b2b.okkodesign.it/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/cart/cart.php
/home/customer/www/b2b.okkodesign.it/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/checkout/form-checkout.php
/home/customer/www/b2b.okkodesign.it/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/myaccount/form-login.php

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: IT
WooCommerce currency supported: ?
PayPal card processing available in country: ?
Pay Later messaging available in country: –
Webhook status: –
Vault enabled: ?
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –

### Action Scheduler ###

Operazione annullata: 1
Oldest: 2022-04-13 14:37:11 +0200
Newest: 2022-04-13 14:37:11 +0200

Completato: 1.224
Oldest: 2022-04-08 14:15:44 +0200
Newest: 2022-05-09 11:35:57 +0200

Operazione non riuscita: 36
Oldest: 2021-10-08 14:59:33 +0200
Newest: 2021-10-21 11:05:36 +0200

### Status report information ###

Generated at: 2022-05-09 14:04:37 +02:00

In the meantime, I will check that our hosting service meets your recommendations.

I will update you.

Hi there,

Thanks for getting back to us.

It looks like the issue is coming from the Elementor plugin, I can see you’ve built the product and shop pages on the Elementor builder.

Can you please try to switch to a default theme like Storefront, and disable all the plugins except WooCommerce?

Please let me know how it goes!

Best,

We haven’t heard back from you in a while, so I’m marking this thread closed for now – we’ll be here if and/or when you are ready to continue.