Problem in syc comments or Q&A in dashboard

Im also experimenting that when the users click on forgotten password they never receive the email with the link to restore the password, I don’t know why’s this happening, please help, if someone knows what’s going on.

thank you

Hi Oviedokarla,

Thank you for reaching out, and I’m sorry to hear about the issues you’re facing. I’m here to help!

1. Questions and Answers Not Showing on the Dashboard:
It sounds like the questions and answers are appearing in the WordPress dashboard’s comments section but not on the user dashboard as expected. This could happen if there’s a conflict with another plugin or if certain display settings are misconfigured. Here are a few steps you could try to troubleshoot:

• Check Plugin Settings: If you’re using a specific Q&A or discussion plugin, ensure the settings allow questions and answers to be displayed on the front-end dashboard.
• Clear Cache: Sometimes cached data can prevent updated content from showing up, so it might help to clear your website’s cache and also check plugins conflict.

If none of these steps work, please let us know, and we’ll continue to investigate.

2. Password Reset Emails Not Sending:
There are a few possible reasons why users may not be receiving password reset emails:

• Email Configuration: Ensure that your email configuration settings in WordPress are correct. Sometimes, using an SMTP plugin (such as WP Mail SMTP) can improve email deliverability by authenticating your emails and sending them through an external email server.
• Hosting Restrictions: Some hosting providers have restrictions on sending emails. You may want to check with your hosting provider to ensure there are no limitations or filters blocking outgoing emails from your website.

If you continue to experience these issues, please let us know, and we can look into other potential solutions.

Thank you for your patience, and I look forward to helping resolve this for you!

Best regards,
Dip Saha
Support Team

Thank you, i dont have any Q & A aditional plugin, and didn′t made any modifications, the only thing i did was remove the link of that in the tutor LMS dashboard because the teachers didnt wanted to show that there, but later they change his mind, but when i restored ir first the page was dissapeared and i deativated the plugin and activated again and it showen normally but now the dont synced properly. I′ve tried the cache thing and didnt worked, same thing abour passwor restore. Please if you help me i′ll appreciate it a lot!

Thank you

Hi @oviedokarla,

Thank you for the update!

To assist you better, could you please share screenshots of the issues you’re experiencing? It would also be helpful if you could show where you initially made the changes to hide the Q&A section and how you later restored it. This will give me a clearer idea of what might be causing the display and syncing issues.

Once I have this information, I’ll be able to investigate further and work on a solution for you.

Thank you, and I look forward to helping resolve this for you!

Best regards,
Dip Saha
Support Engineer, Themeum

Hello! @dipsaha here i attached the screenshots about my issue, and the other thing is that the plugin is not sendind the password restore email. And is some issue with the plugin because in wordpress (I tried to restore the password from wordpress) and everything worked properly.

Please i need help ASAP because the company i work for will star a course next week and the Q&A section isnt working.

Thank you so much
https://privatebin.net/?cb17256472ad5fb8#HSec7NPmkP8F931WgNXQsoEbPkHURRazJyhfnXyrt6or
https://privatebin.net/?cb7e9307215dfee9#AinrhhdUhxVZs9h6Jg69rbk1xiZEEMHmq3YjBazfXAWt

Hi @oviedokarla,

Thank you for providing the details and screenshots they’re very helpful!

To investigate and resolve the Q&A syncing and password reset email issues, we’ll need access to your site. Please reach out to us at support at themeum dot com with your site access details, and our team will work on solving the issue as quickly as possible.

We appreciate your patience and look forward to assisting you!

Best regards,
Dip Saha
Support Engineer, Themeum

@dipsaha Hello! I alredy wrote there and they send me here, please i need to solve this as soon as possible

Hello? @dipsaha I still have no answer for this. Please, i need help

Hi @oviedokarla,

Thanks for reaching out. Just to clarify, are you a Pro user of our platform? This will help me understand your situation better and assist you accordingly via our ticket system.

Looking forward to your response!

Best regards,
Dip Saha