Problem in Chrome of Mac / Mobile device

Hi lamnd161

I’m leader developer from a3rev

We need to see the issue on your site, can you give the page url on your site to see the issue

Also when you said MAC IOS, are you mean it’s MAC OS ? I’m using OS X Mavericks and i don’t see any issue on my local site. Can you tell me those information, it can help me for see the cause quickly

Regards,
Nguyen

Yes sorry my mistake with MAC IOS, I mean Mac OS.

Actually our website is under development for the client so probably I could not publish here yet since I don’t have permission from our client. Instead, can I discuss privately with you to solve the problem. After it’s fixed, we can publish the solution here for everyone.

May I have your contact information? My email is [email protected]. Note that I also locate in Danang – Vietnam ??

Thank you,
Lam Do

Dear all,

My problem has been solved, thanks nguyencongtuan for your support.

This bug is not belong to the plugin but relate to our theme. Since the Retina mode in our theme is ON but we have not genarated the x2 images for Retina devices so it takes more time for Chrome to find x2 images and return to normal images when we run on MAC/Mobile devices.

After Tuan suggested to turn off the Retina mode or find a tool to auto generate the x2 images, the loading speed of our site with this plugin is much faster.

Thanks Tuan and everyone, I will mark this topic as resolved.
Lam Do

Hi lamnd161

Thanks for give me your site page url to see the issue.

I publish here so that if someone have same issue can read and fix like what i suggest.

I have checked and see that your theme has retina.js script, this script automatic load retina image when visitors are visiting on retina devices as Macbook, iPad, iPhone.

If your thumb images is showing on frontend has the name like IMG.jpg, retina.js script automatic find [email protected] to show on retina devices. And if the retina image don’t exist, browser will take about 2 seconds to find and return 404 error. On your page url has about 140 images, so it take many times to process this.

Also it depends on each browser, you see this issue on Chrome of MAC OS so that the images are loaded by a3 lazy load will go to schedule and just start load after 140 retina images are processed.

See the screenshot to see the issue when turn Developer tool On

I think have 2 ways to solve this issue:
– Find Retina mode and turn off it from your theme settings or from plugin have support retina
– Or find way to it automatic generate retina image @2x for show on retina devices.

Regards,
Nguyen