Problem in calculating sales, in the analysis section

  • Resolved Mehdi Najaran

    (@mehdinajaran)


    1 year, 4 months ago

    I added an order status, order, on my site

    Under the title, installments

    I have ticked that status in the analysis configuration section

    But it is not included in the calculation!!

    This problem did not exist in previous versions, it has recently become this way

Viewing 1 replies (of 1 total)

  • Hi @mehdinajaran

    Thanks for reaching out!

    If I understand you correctly, you created a custom order status entitled, Installments on your site, however, it is not being included in the computation, right?

    Please note if your store uses custom order statuses, those statuses are included in the reports by default. They will be listed in this section under Custom Statuses and can be excluded via the status checkbox.

    Can you please navigate to Analytics > Settings > Actionable Statuses and check if you can see Custom Statuses in it?

    Otherwise, I’d like to understand your site properly. Please share with us the System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Once we have more information, we’ll be able to assist you further.

Viewing 1 replies (of 1 total)
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