Problem excluding country

Hi @iteasyinformatica. Can you post a screenshot of the page where you’re selecting which countries to enable for the different payment methods? If you don’t already have a screenshot service installed, here are a few options:

* https://snipboard.io
* https://skitch.com/
* https://getcloudapp.com/
* https://awesomescreenshot.com/

There is also a walkthrough guide here: https://en.support.wordpress.com/make-a-screenshot/

Also, can you post your system status report? You can find that by going to WooCommerce > Status in your site’s admin area (or yoursite.com/wp-admin/admin.php?page=wc-status&tab=status , replacing “yoursite.com” with your site’s actual URL), then clicking “Get system report,” then “Copy for support.”

Thanks!

Hi,
sure! This is the screenshot taken from test: https://snipboard.io/2fUFhB.jpg
This is the request that appears when i ask to change page (eg. to get back into woocommerce settings): https://snipboard.io/O74TjZ.jpg
Would it be possible to send the report privately?
Thanks.

Hello @iteasyinformatica ,

Thanks for the screenshot.

I’m almost certain that the country options are coming from a different plugin. We are unable to access the system status report unless it is public.

If you want you can create a ticket and share that there. Please refer to this thread so that we know what we are working with.

Thank you ??

Ok, I’ll create a ticket. Thanks.

Perfect! That sounds like a plan.

Seems that the problem is on WPML Plugin, i’ll open a support ticket away. Sorry for that.

Hi @iteasyinformatica

Thanks for letting us know where you found the issue to be, hope they can help you get that resolved quickly! ??

I’ll mark this thread as resolved for now but please let us know if we can be of additional assistance.