Problem displaying Image Galleries in Safari

  • Resolved dgedgw

    (@dgedgw)


    1 year, 6 months ago

    Hi,
    I use Spectra image gallery blocks in this website. It looks very nice on Chrome and Firefox, but breaks the page on Safari (both desktop and iPhone). The problem occurs with masonry galleries as well as grid galleries (used on portfolio pages). Safari adds extra spaces, images are the one above the others, some are cropped…
    I don’t have Apple devices myself but have seen the problem on my client device through screenshots and in Lambda Test application. I couldn’t check the code in Safari browser so don’t have much information to share, sorry.
    Any idea where it comes from?

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)

  • Hello @dgedgw,

    Thanks for writing to us.

    I am not reproducing the issue on Iphone on safari browser as shown here :https://share.getcloudapp.com/2Nub446G.

    Please let me know whether I am missing something, I will be happy to give it a look.

    Regards.

    Judith

    Thread Starter dgedgw

    (@dgedgw)

    Thanks for your answer. The problem is still there – at least on portfolio pages and articles (I changed and used WP Gallery for the homepage and “Portraits” portfolio). Here is a screenshot on how it looks like: https://jtjz45881.swdrive.fr/index.php/s/NnrcEt5GPgtwSbg

    Kind regards

    I have the same problem and I see it in other places.

    https://agrafi.es/fotografia/cursos-y-talleres/taller-de-boda-con-manuel-lesmes/

    The problem only occurs the first time the page is loaded. When refreshing it disappears.

    Is there a solution?

    regards

    • This reply was modified 1 year, 6 months ago by frankfix.
    Plugin Support mohsinbsf

    (@mohsinbsf)

    Hi @frankfix,

    Sorry for the inconvenience caused to you.

    It seems that it is a cache issue. Can you please check by clearing all the caches, including server side cache.

    Please try and let me know how it goes.

    Have a nice day!

    Plugin Support mohsinbsf

    (@mohsinbsf)

    Hi @dgedgw,

    Sorry for the inconvenience caused to you.

    I request you open a support ticket from here:https://wpspectra.com/support/ so that our support dev can help even better.

    Looking forward to hearing from you.

    Have a nice day!

    Hello, thanks for the answer,

    I have cleared the cache from the server side and also tried disabling the cache plugin.

    The error persists.
    Hopefully you can find a solution.

    Thank you.

    Thread Starter dgedgw

    (@dgedgw)

    Hello,

    thanks for your answer. The problem is still there, also with all plugins deactivated and cleared cache.
    I’ve seen that it was now possible to make masonry effect with the Gutenberg Gallery block. I’ve tested it and it works well on all website browser. So for the moment, I will replace the Spectra block by Gutenberg blocks.

    Hello @dgedgw,

    Thanks for letting us know.

    We’ll continue closely monitoring this issue to improve on it.

    Please feel free to contact us in case of any other queries.

    Regards.

    Judith.

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Problem displaying Image Galleries in Safari’ is closed to new replies.