• Resolved ckynland

    (@ckynland)


    Hi, I have customers telling me that they can’t process payment due to a Stripe error. I’ve reached out to my hosting provider and everything is fine on their end. This odd though as I’ve had customers make payments yesterday but today payments hang up.
    The error is: There was a problem connecting to the stripe API endpoint

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  • Thread Starter ckynland

    (@ckynland)

    Also looking further saw I saw this:

    WP_Error Object ( [errors] => Array ( [http_request_failed] => Array ( [0] => cURL error 28: Operation timed out after 10004 milliseconds with 0 out of 0 bytes received ) ) [error_data] => Array ( ) [additional_data:protected] => Array ( ) )

    Thread Starter ckynland

    (@ckynland)

    After 2 hours of feeling stressed out, the system is working smoothly. I’m not sure me fiddling around worked or if the host after we talked went back to my account to check on something but it seems the issue is gone.

    Thread Starter ckynland

    (@ckynland)

    Well, it seems the issue has returned.

    Hi, @ckynland!

    Most commonly, the There was a problem connecting to the stripe API endpoint error occurs due to cURL requests not working. Those requests sometimes stop working due to the following reasons at a hosting level:

    • The server is not running a recent version of PHP and the cURL library.
    • The Server Memory Limits are not high enough
    • Could be an issue with DNS. Your hosting company might need to switch DNS configuration to OpenDNS.
    • There could be some limitation with wp-cron, or if loopback is disabled.
    • Firewall or security modules (e.g., mod_security ) that could block the outgoing cURL requests.
    • It could sometimes be a conflict of plugins on the site.

    Generally speaking, those are all possible causes. It’s not an exact science, but it does look like an issue you would want to resolve with help from your hosting provider.

    I hope this helps point you in the right direction though!

Viewing 4 replies - 1 through 4 (of 4 total)
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